Job Description:

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities


• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance


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  Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come into the office when collaborative in person work is needed.

  
  


• Relocation assistance to those that currently live 50 miles away from SPP’s office in Little Rock
  
  
  
  • Senior level for this position is remote eligible outside of a 50 mile radius of office location
  
  
  
  


• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Overview

Applications Analyst II is responsible for the support and maintenance of computer applications and databases that support daily operations and services provided by Southwest Power Pool. Many of the supported applications have significant economic impact and ensure against loss of life and property. The accurate and reliable functioning of the supported applications is critical to the operation of Southwest Power Pool and its members.  

Applications Analyst II will generally focus on a specific set of applications as a primary area of specialization.  This position is expected to apply business and technical support concepts to troubleshoot software, provide customer support, and resolve application and usability problems.

Applications Analyst II ensures the effective operation of all assigned systems. This position will develop centralized, efficient methods for managing systems to minimize downtime, utilizing IT standards.

Applications Analyst II will also provide guidance to other members of the Applications Teams based on experience. 

Applications Analyst II will function as the liaison with SPP Departments, IT, and external vendor staff to ensure that end user and organizational needs are met. This includes working with SPP’s IT Cyber Security team to address issues identified in cyber vulnerability assessments.

Applications Analyst II is expected to work with minimal supervision, exercising good judgment in helping develop implementation project plans, prioritizing assignments and resolving issues.

Essential Functions

• Identify and resolve/mitigate or coordinate and track the resolution/mitigation of cyber vulnerabilities for department-owned systems and applications.


• Install, configure, maintain and support assigned application systems.


• Monitor, investigate and resolve system issues and/or abnormalities ensuring that the system operates and performs per requirements.


• Acknowledge and remediate customer reported issues and inquiries in a timely manner.


• Participate in 24/7/365 on-call rotation


• Multi-task, problem-solve, and demonstrate an ability to grasp complex and highly integrated systems


• Demonstrate detailed knowledge around specific applications or interfaces (Recognized as Subject Matter Expert).


• Maintain a comprehensive understanding of the business and technical requirements of their assigned system and a competent understanding of other systems supported by their team.


• Engage in applicable phases of SDLC and project life cycle including but not limited to requirements and design, test execution, test environment support, release deployment and coordination of implementation plans across multiple teams, vendors and stakeholders.


• Create and maintain technical system documentation.


• Recommend and implement changes and enhancements to systems, processes and documentation.


• Continue to develop and retain technical skills specific to those applicable to their assigned focus area.


• Perform tasks or special projects as assigned by the management team or by senior team members.


• Provide training in areas of expertise to other employees.


• Mentor Level I and new team members.  Provide mentoring to team members based on experience.


• Understand and comply with corporate and departmental policies and procedures including applicable SOC1 and FERC CIP audit controls.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work duties and responsibilities. Individuals may perform other duties as assigned including work in other areas to cover absences, or relief to equalize peak work periods or otherwise balance the workload. 

Qualifications

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience

Experience Requirements:

• 3+ years’ experience of Information Technology Development/Support experience

Required:

• Effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support methodologies, and database management systems


• Effective troubleshooting, problem solving, and analytical skills


• Effective written and oral communication skills


• Effective working knowledge of SDLC and project life cycle methods and practices


• Good customer service and organization skills


• Understanding of, compliance with and enforcement of SPP Policies and Procedures


• Competent in scripting, SQL, deciphering error and event logs, data analysis.

Preferred:

• Two (2) or more years applicable utility industry experience

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

This position requires minimal travel (approximately 10%).

Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. 

Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.  SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.


• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.


• The employee must occasionally lift and move up to 10 pounds.


• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.


• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Education

Required

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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