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Infrastructure Operations Analyst - AV Team at T. Rowe Price

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Baltimore, Maryland





Job Description:

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Overview

The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.


  • Performs a range of assignments related to your job discipline

  • Accountable for your own work and effective coordination of process and information with others

  • Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments

Role summary and job responsibilities


  • Takes immediate actions to resolve technology service disruptions when they occur

  • Evaluates and acts on the production readiness for technology solution implementations and application deployments

  • Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring

  • Mentors more junior members of the team

  • Actively helps team members and makes suggestions to improve practices

Business knowledge

  • Possesses fundamental understanding of the tech industry and internal business units to enable navigation and understanding of impact

Requirements


  • Typically requires 2+ years of relevant experience

  • High level of proficiency in maintaining good customer relationships is required

  • Knowledge of Cisco, Poly and AMX systems is preferred

  • Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.

  • Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.

  • Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio

  • Ensures incidents impacting technology availability are resolved within policy standards

  • Examines and collects data for trending capacity utilization

  • Maintains a high proficiency in code management to ensure procedures are aligned to best practices

  • Identifies performance tuning opportunities that will produce improvements to processing or capacity

FINRA RequirementsFINRA licenses are not required and will not be supported for this role.

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:


  • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions

  • Flexible and remote work opportunities

  • Health care benefits (medical, dental, vision)

  • Tuition assistance

  • Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.





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