Senior Claims Specialist (Employment Practices Liability) Grade 24

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we think about things differently. For us, insurance is about one thing: craftsmanship. It’s who we are. It’s what we do. It’s how we serve our clients.

This is not your average Claims role.

When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper?

A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the Me Too movement, Racial Injustice and Covid.

In this paperless environment, you will use your analytical skills to resolve workplace claims.

We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims.

The work is interesting. The environment is collaborative.

Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team.

Responsibilities after training include:

• Contribute to a collaborative environment by raising new ideas, demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives


• Complete accurate and timely coverage, liability and damage investigations and evaluations on complex Employment Practices Liability insurance policies


• Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims


• Represent the company at meetings with management and business partners, as well as virtually at mediations.


• Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.


• Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents


• Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management


• Assume part of Training responsibilities for New claim examiners


• Provide coaching and guidance to new claim examiners

• Manage Claims on the most complex Policy forms

• College Degree Preferred. JD is helpful, but not required


• 1-2 years previous work experience, preferably in a customer service insurance or legal environment


• Excellent verbal and written communication skills


• A personal commitment to superior performance that adds value to our company


• Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external contacts


• An aptitude to evaluating, analyzing, and interpreting technical information


• Sound decision making skills


• Proven ability to work independently as well as part of a team


• Must demonstrate a high level of initiative and leadership skills


• Excellent time management, problem solving, and organizational skills are required


• An ability to adapt to new ideas and situations


• A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems


• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.  nd possibly additional state licensure. 

Training: Chubb managers, claim examiners and defense counsel provide a combination of classroom and on-the-job training to ensure our Claim Examiners are prepared to assume full claim handling responsibilities. The training will involve a wide range of knowledge and skill development, including:

• Cultivating relationships with internal clients (e.g. underwriters)


• Developing the ability to analyze initial claim reports


• Developing an understanding of the legal system


• Understanding how to effectively investigate and document findings


• Understanding Chubb’s products to appropriately determine coverage


• Learning to interpret and apply insurance contracts


• Learning how to negotiate settlements

The pay range for the role is $71,500 to $115,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.