One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Senior Donations Driver & Training Coordinator, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Retirement planning a 403(b) with 3% organizational match
Position Purpose
The Senior Donations Driver & Training Coordinator will drive company trucks and pick up and deliver donated items to locations across the service area, while serving as the primary trainer & mentor for the entire team of drivers. This position requires reporting to work at either Wendover ReStore or Mooresville ReStore, and driving to any or all locations within a service area that encompasses most of Mecklenburg county and southern Iredell county.
Essential Functions
Assist in the recruiting, interviewing, hiring, and onboarding process for new Donations Drivers
Responsible for initiating and improving the training & development of new hires and current Drivers, enforcing Habitat Charlotte Region standards and procedures such as service levels, communication, safe loading procedures, and phone etiquette
Observe & conduct driver road test and certification
Conduct a quarterly review of Donation Drivers/Riders performance and adherence to HCR standards & procedures
Record & communicate truck maintenance & supply needs with Logistics Manager, ensuring fleet readiness
Conduct daily communication huddle with Donations Drivers & Riders
Review daily truck routing to maximize productivity and proficiency
Ensure all donations are picked up according to issued daily schedules
Safely navigate from one pickup to another, complying with organizations policy regarding safe and lawful driving standards at all times
Interact with donors in a courteous and respectful manner to coordinate delivery and pick up and provide them receipt records
Assess and evaluate all donated items, ensuring they meet the acceptability standards for the ReStores
Document all rejected items
Demonstrate a positive and respectful attitude when interacting with employees, donors, volunteers, and the public
Represent Habitat in a positive, professional manner
Be an effective team member with working with staff
Consistently provide an exceptional level of both internal and external customer service
Regular and reliable job attendance including the availability for rotation and on-call schedules
Maintain full compliance with all applicable DOT, DMV, and FMCSA regulations pertaining to operation of commercial motor vehicles
Other Habitat Charlotte Region-related tasks as requested by supervisor
Required Knowledge, Skills and Abilities
Must be willing to report to locations within the entire service area as scheduled by manager, as far south as Pineville and as far north as Statesville
Valid drivers license and clean driving record
Dependable transportation to and from work
Ability to adhere to Habitat’s Code of Conduct policies and other policies
Knowledgeable about company products and services, and customer-related policies
Possess experience and skills necessary to drive, maneuver, and safely operate any 16-26’ straight truck
Driving records must meet the standards defined by Habitat Charlotte Region’s policies and insurance carriers
Customer service experience
Work Environment
This position requires driving a delivery truck to locations within the service area in all types of weather, working in a warehouse/loading dock area in all types of weather, and working outdoors in all types of weather.
Physical Demands
Ability to lift up to 100 lbs with assistance, 50 lbs unassisted
Ability to regularly stand, squat, bend, climb stairs, and climb in and out of cab and box truck during an 8+/- hour day
Ability to work outside in all types of weather, including heat, cold, and rain
Estimated Time Commitment: 40+/- hours/week, rotating Monday-Saturday work week. Shifts are scheduled between the general hours of 7:30AM-4:30AM as assigned by the manager. Overtime as required.
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.
