POSITION SUMMARY

The Operations Advisor is responsible for receiving, analyzing and executing on complex communication content requests. Directly involved in high profile corporate and client initiatives and confidently represent the EP&D Team with minimal assistance. The communication manager works closely with the requestor to assure requirements are strategically aligned and implemented accurately and on time. Requests may include the creation and/or maintenance of Data Files, Letter Templates, communication set-ups, drug lists, program requirements, monitoring day to day production, research or proofing letters, anddata queries. Mentor and lead peers. Initiate and implement continuous improvement projects.

This position will primarily have the capability to work from home. However, incumbent will need to be located within a commutable distance to one of the following facilities:

• St. Louis, MO


• Morris Plains, NJ


• Bloomington, MN

Primary Functions

• Enroll clients into existing campaign mailing programs and create letter templates for all programs that CED supports. Able to support more critical and complex programs with minimal assistance.


• Works collaboratively across the organization (i.e., Campaign Owners, Product, Account Management, IT and other business partners) to resolve issues and develop solutions. Prepare adhoc analysis as needed.


• Lead/mentor less experienced analysts and/or peers


• Support implementation of process improvements (e.g. best practices and quality improvement)


• Monitor and report on project health. Prepare adhoc analysis as needed.


• Interface with IT/developers re: requirements from product, system enhancements.

Key Qualifications

• High school diploma or GED; BA/BS degree preferred


• 5+ years relevant experience in content management preferred


• Proficient with SQL coding


• Demonstrated leadership skills; supervisory experience preferred


• Strong data management and technical skills


• Analytical, highly organized, able to work with little supervision, motivated to successfully meet deadlines, attention to detail and ability to multi-task


• Knowledge of graphic arts and content management platform


• Analytical and detail oriented with a strong customer service focus


• Ability to work cross-functionally


• Excellent oral and written communication skills


• Willingness to work a flexible schedule to manage timelines and meet project deadlines


• PBM or healthcare experience, including knowledge of PBM products and services helpful


• Knowledge in PCs, Internet, Windows and MS Office software (Excel, PowerPoint, Word, Access, Visio)

Preferred Knowledge:

• MessagePoint: Content Management knowledge


• GMC/Quotient: Content Development knowledge


• Other Communication Composition and/or Content Management tools/platform


• General Direct Mail and Postal Regulations knowledge a plus


• Graphic Arts knowledge a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.