Job Description:

Salary: $18.49 - $24.88 Per Hour

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation)  

Location of employment: Greater Los Angeles Area Specific Locations for on-site work include the following:

• South LA Area


• East LA Area


• Long Beach


• Carson 


• High Desert


• San Fernando Valley


• San Gabriel Valley


• Sylmar


• Downey

Description: Office of Patient Access (OPA) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). OPA aligns and simplifies patient access services through call center services and patient facing tools like the LA Health Patient Portal. This position is to assist with enrolling patients in the LA Health Patient Portal across DHS.

Community Health Worker, Navigator Schedule:

Monday- Friday or Saturday (8 hour shifts, 40 hours a week) ~ 8am-4:30pm

Hybrid model- In-person outreach and over the phone outreach (both onsite)

Community Health Worker, Health Tech Navigator duties and responsibilities

• Interacts with patients in person at clinic and hospital sites while demonstrating a high level of customer service and cultural competency.


• Determines when language interpretation is needed and utilizes interpreter services when necessary, to ensure language access standards are met.


• Approaches patients in waiting areas or as directed by DHS staff about benefits of the LA Health Patient Portal.


• Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment).


• Provides technical assistance to patients experiencing issues.


• Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient’s smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)


• Records and reports a log of all patient interactions.


• Update navigation log daily.


• Update personal outlook calendar with daily activities and assignments:
  
  
  
  • Share calendar with program supervisor and assistant manager.
  
  
  
  


• Communicate issues that may happen on site with program supervisor.


• Meets with team lead on a weekly or bi-weekly basis to discuss program development and support.


• Be on time to site and other meetings you are asked to attend.


• Reports all technical issues experienced for examination and resolution to team chat and IT solutions when needed.


• Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations.


• Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives.


• May help with basic patient access functions (scheduling or health coverage issues).


• May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be addressed.


• Participate in special projects as needed and perform other duties as assigned.

 

Community Health Worker, Health Tech Navigator skills and qualifications

• Patient/Community Facing experience desirable


• Customer service experience preferred


• Bilingual in English and Spanish preferred but not required


• Excellent communication skills


• Team player


• Schedule flexibility


• Able to work independently as well as work as part of a fast-moving team


• Strong social skills dealing with a diverse mixture of personalities


• High degree of comfort using technology – tablets, smartphones, apps


• Project high level of energy and enthusiasm to patients about the Patient Portal


• Assesses barriers to enrollment and provides personalized customer service by responding to patients’ individual needs


• Ability to provide clear and concise instructions


• Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.


• Utilizing scripts, tools, and training materials appropriately


• Understanding and striving to meet or exceed metrics established by department

 

Certificates/Licenses/Clearances

• A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


• Successful clearance through Los Angeles County’s Live Scan process.


• Successful clearance through the Medical Clearance process.


• Clearances per DHS employment contract


• COVID vaccination required

Other Skills, Knowledge, and Abilities

Proficient skill set in using an array of Microsoft Office Suite software programs such as

Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, tablet navigation, smartphone navigation, downloading smartphone apps, etc.

PHYSICAL DEMANDS

Stand                                      Occasionally

Walk                                       Occasionally

Sit                                           Constantly

Handling / Fingering               Frequently

Reach Outward                      Occasionally

Reach Above Shoulder          Occasionally

Climb, Crawl, Kneel, Bend     Not Applicable

Lift / Carry                              Occasionally - Up to 15 lbs.

Push/Pull                                Occasionally - Up to 15 lbs.

See                                        Constantly

Taste/ Smell                           Not Applicable

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5+ hrs/day)

 WORK ENVIRONMENT

General Office Setting, Indoor Temperature Controlled;

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Salary: $20.00

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