Account Representative I (non-sales) at Acushnet Company

Posted in Other 16 days ago.

Type: Full Time
Location: Carlsbad, California

Job Description:

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Salary Range: $47,000 - $57,000 annually, plus bonus eligibility
Summary: Responsible for the front-line communication with Trade Accounts regarding all stock and custom club products, program, and availability information - including order entry, tracking order status updates, and expediting orders. Provide inside support for Field Sales Reps and various Club Programs and Initiatives.
Provide strong phone coverage, assisting both accounts and Sales Reps by entering/changing/ administering orders, and by providing product and sales program information. Answer inquiries regarding product features and benefits, pricing and terms, performance attributes, specifications, and availability.
Fulfill primary Side Duty responsibilities, whether Sales Team Support, entering/managing College orders, Rental Program entry/billing or others as assigned. Manage, work and report on special projects inside and outside the department.
Provide technical support, including detailed component knowledge and fitting methodology assistance for accounts, Sales Reps, Leadership, Management, et al. Assist Team Titleist in providing same for Consumers.
Make outgoing phone calls when necessary to update accounts of changes, quote revised lead times and suggest options due to component and/or capacity issues.
Problem solves for accounts, Sales Reps, Leadership, Management, and other associates. Provide timely follow-up on pending matters.
Recognize trends and call attention to abnormal activity encountered. This includes unusual ordering, component and manufacturing issues, account feedback, etc.
2 years college, AS or BS Degree preferred.
2-4 years' experience of Customer Service or golf industry background required.
Or 1 year as an Acushnet Company Associate CSR.
Computer proficiency required.
Club Fitting experience preferred.
Ability to sit for long periods and listen on the telephone.
Use a PC for a good portion of the day.
Lift/carry heavy bags of clubs on outings.
Maintain knowledge of confidential prices, programs, and account credit status.
Experience in Club Fitting and premium golf retail is strongly preferred.
Also, familiarity with the Titleist SureFit methodology and golf club product line.
Must possess exceptional time management as well as organizational and multi-tasking skills.
How To Apply:
Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job and must submit a resume in "MS Word Form ONLY" in order to be considered.

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