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The Customer Support Specialist enters and acknowledges customer's orders, advises customer on order changes, order status, prices, and follows-up on quote status and leads.
You Will Have the Opportunity To:
Communicate with finance and production to insure feasibility of production and proper quoted lead time. Refer complex requests to the necessary parties such as Product Manager, Production, Finance, Engineering, or Sales Supervisor. Perform contract review to match drawings and specifications that have been received from a customer. Communicate past specifications to the customer to insure there are no changes. Work with finance to communicate the established credit terms.
Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.
Utilize MATERION business systems in the preparation of quotes and dissemination of information pertinent to our business. This includes, but not limited to M Power, S.A.P., QSI, Lotus Notes and ETQ. Log quote, follow-up and track quote turnaround.
Prepare item setup in SAP and input order from customer. Verify all information from quotation and order to ensure the customer is ordering something we priced and can produce. Check customer addresses, special instructions and shipping methods. Place these on the order acknowledgement and traveler where they affect our specs, documentation or packaging (i.e. special labels, multiple copies on the C of C or packing lists, limited shipping over weekends etc.). Work with finance to apply correct payment and shipping terms.
Provide customer service by answering technical questions on products, expedite orders, and manage credit problems and customer complaints. Prepare change order forms. Inform customers of late orders.
Provide backup assistance for outside Sales staff and other areas.
Act as liaison between Materion customers, outside sales, product management, engineering, quality and manufacturing. Develop good rapport with external and internal customers.
Prepare quotations from customer requests.
Keep the Company informed on competitive products, promotional matter, sales techniques, pricing, and market policies.
Other responsibilities as assigned
Associate degree in business or in a technical field with 2 years of experience, bachelor's degree, or 4 years' experience in lieu of degree.
Minimum of 3 years of related experience including customer service preferred.
Technical background preferred.
Willingness to learn and drive to meet results. Self-starter and ability to work independently and collaboratively with others.
The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).
The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion's determination that it will be able to obtain an export license in a time frame consistent with Materion's business requirements.
Materion Corporation and its subsidiaries (the "Company") is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
Please provide complete information. An incomplete application may affect your consideration for employment.