Job Summary

Flagstar Bank is looking for an intern to join our branch banking team over the summer in our Granger, IN branch. As a Flagstar Intern you will have the opportunity to learn the daily functions and operations of our branch banking department. During this time, you will interact with team members and leaders to gain real-world experience by working alongside our team to learn our processes and improve efficiencies while expanding on the core concepts introduced throughout your college classes. Throughout your internship you will participate in multiple engagement sessions designed to enhance your career outlook, communication skills, and business knowledge.


Within your role, you will be responsible for interacting with customers and providing exceptional service by greeting them as they enter our branch, and by processing financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards. This position requires professional conversations with customers to identify their needs for additional services and by introducing them to a banker.



Job Responsibilities:

• Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts.
  
  


• Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch.
  
  


• Ensure compliance with applicable federal, state and local laws and regulations.
  
  

• HS Diploma, GED or Foreign Equivalent, required
  
  


• Current student or recent graduate pursing a major in Finance, Accounting, Business Management, Business Administration, IT, or related area of study, required
  
  


• 6 months cash handling experience, required
  
  


• 6 months customer service experience, required
  
  


• Motivated to learn and improve operational processes
  
  


• Able to demonstrate solid writing and verbal communication skills
  
  


• Highly organized and have a strong attention to detail
  
  


• Adjusts positively to quickly-changing priorities and shifting goals in a fast-paced environment
  
  


• Strong numeric and problem-solving capabilities
  
  


• Ability to manage projects in an effective and productive manner