AEG Vision (or "AEG") is building a market-leading group of full-scope optometry practices through the acquisition of regional eyecare groups and independent optometry practices. AEG maintains the local brand, practice staff, store associates, and patients of its acquisitions -- while investing in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time". We are assembling a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.
About the Job
About the role
The Director of Eyecare Operations is responsible for assisting in Developing Operational Strategy and Implementing programs that positively impact/support the optometrists and practices to drive Top Line Revenue while Protecting the Bottom Line. Build collaborative relationships with VP Eyecare, Sr Eyecare Directors (SECD), OD schedulers, OD recruiters, OD training, field leadership and optometrists. Partner with VP, Eyecare to assist with managing OD compensation plans, turnover tracking, survey action plans, and overall OD communication. Assist in managing the information flow regarding the use of best practices and practice management tools to all employed optometrists and staff. Promote and ensure collaborative operations / optometric relationships that result in business growth, quality health care, and a positive work environment. Strive to constantly improve overall customer /patient satisfaction (NPS).
Creates and maintains eyecare/OD programs and systems that deliver a high level of patient satisfaction (NPS)
Develops Operational Strategies to assist in managing OD compensation - Bonus Programs, turnover tracking, calculates ROI on OD pay, analyzes OD labor and identifying issues, sets OD payroll allocations, develops OD payroll comparisons by geographic market, and tracks OD replacement costs
OD contracts -- partners with SECDs and field leaders to track OD contracts and assist in OD risk assessments
OD communication -- Handles all ODs requests regarding pay, bonuses, production true up, AEG U OD comp tool, compensation plans, credentialing, vendors etc. Partners with Sr. Mgr Ops Svcs to distribute OD memos and other communications
OD recruitment -- assists OD recruiters to track recruiting KPIs (days to fill, additional coverage vs replacement, % of open positions, etc)
New Acquisitions -- reviews all new OD contracts and sends summary to field leader and SECD
People Operations -- partners with People Operations to track turnover by SECD, practice and vintage. Partners with SECDs to develop OD survey action plans
Develops and tracks standard KPIs for adding patient availability. Assist SECDs with patient availability meetings
Coordinates and develops content for monthly eyecare meetings in partnership with VP eyecare
Develops strategy, processes and constantly looks to improve existing eyecare processes
May be asked to lead/assist with Operations related projects not listed in this description
Supports the ODs/SECDs/Field Leaders as needed
College degree is preferred and/or a strong track record of achievement in optometrist operations environment
Minimum 5 years optical industry experience
Solid Microsoft Office Ability (Powerpoint, Word, Excel, Outlook)
Excellent analytical, verbal, presentation, and written communication skills
Strong communicator and listener
Problem solving ability
Works well under pressure, meets deadlines, is very organized and responsive
Operates well in ambiguity and uses sound judgement
Ability to travel up to 25% of the time
401(k) with Match
Vision Service Plan
Employee Vision Discount Program
*Benefits applicable to full Time Employees only.
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.