This position serves as campus receptionist/operator and provides support to the Office of Communications.
Essential Functions:
Maintains an updated automated voice system directory for the college.
Answers and routes telephone calls to proper individuals and departments.
Monitors telephone call volume and develops reports.
Serves as college receptionist directing students and visitors to appropriate areas.
Monitors campus-wide phone greetings and voicemail usage.
Performs various clerical tasks.
Supplemental Functions:
Enters calendar items for online website calendar.
Logs and tracks projects in the Communications Office project management system.
Provides support in maintaining and updating the college's websites, including www.ColumbiaState.edu, myChargerNet, and other digital channels.
Responsible for the College's digital signage, including slide design and timely updates of the building directories.
Clips and archives news articles for Communications Office.
Creates purchase requisitions for Communications Office.
Assists Communications Office with calendar scheduling and coordinating for meetings.
Other duties as assigned.
Education, Training and Experience Required:
High School Diploma or equivalent and 5 years secretarial experience
or
Associates Degree and 2 years secretarial experience.
Education, Training and Experience Preferred:
Telephone techniques training and receptionist experience.
Experience in a college setting.
Knowledge, Skills, Abilities and Work Characteristics:
Outstanding ability to communicate via telephone or in person that demonstrates a culture of caring and personal assistance.
Ability to communicate effectively in written and spoken English.
Ability to operate a computerized phone system.
Ability to speak in a clear and distinct voice.
Ability to perform clerical tasks in a Microsoft Office Suite PC environment.
Knowledge of current office practices, procedures and equipment.
Ability to work with diverse students, faculty, staff and community members.
Ability to work as a team member.
Multi-task oriented.
Ability to work with diverse customer service needs.
Working knowledge of higher education operations.
Working Conditions:
Work 37.5 hours per week with the flexibility to work over-time during peak periods.
Sitting and typing.
Walking, standing, and filing.
Some lifting and reaching (to place boxes on shelves).
Some bending.
Visual and hand usage of PC.
Hiring Salary Range: $29,090 - $34,900
This is an onsite position located in Columbia, TN.
About Columbia State Community College:
As Tennessee's first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.
Columbia State offers a comprehensive benefits package, including but not limited to the following:
Vacation and Sick Leave
13 paid holidays
Medical, dental, vision and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents
Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies:
Director of Human Resources humanresources@columbiastate.edu 1665 Hampshire Pike, Columbia, TN 38401 931-540-2521
