Facilities Service Center Representative at Johns Hopkins University

Posted in Other 13 days ago.

Location: Baltimore, Maryland

Job Description:

Requisition #:619688
Location:Johns Hopkins Health System, Baltimore, MD 21201
Category:Clerical and Administrative Support
Schedule:Day Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!


Johns Hopkins Hospital

600 N Wolf Street

Baltimore MD 21287


Full Time (40 hours)

Day Shift; 7:00am - 3:30pm

Non Exempt; Pay Grade: ND

Position Summary:

According to established procedures and general directions, triages incoming phone calls, electronic service, fax and email requests for Facilities Management customers concerning routine and emergency issues. Processes requests and calls to the main phone number for JHHS Facilities Management (1,000 employees). The Department provides Environmental Care, Clinical Engineering and Engineering Operations services to the Johns Hopkins Hospital (6 million sq. feet); The Bayview Medical Center (1.5 million square feet) and Howard County General Hospital (500,000 square feet). Triages calls via multiple media (radio, pager, creation of work order, phone, etc.).

Determines priority to ensure timely response to emergency and urgent calls while minimizing disruption and overtime. Escalates to department leadership emergencies, utility outages and any other issue which poses risk to patient, life support, or utilities that are critical to patient safety and safe procedures. Understand and identify critical utilities and operations that are critical to patient care. Triage emergencies that may include medical equipment repair during a procedure, loss of life support facilities, electrical, HVAC, medical gas, water and sewage that are critical to maintaining operations in order to avoid evacuation. Provides excellent customer service to customers who may be upset or in a hurry and who may have little understanding of the technical details that will enable effective triaging. Takes time to explain to the customer in a tactful and professional manner of what is needed in order to process their request efficiently (i.e. room number, building location, etc...). Creates a positive experience for customers providing efficient and empathetic service. Provides clear, brief and accurate information to technical teams. Accurately and timely entry of Bargaining Unit time sheets. Identifies discrepancies and refers them to the Supervisor. Monitors electronic service requests and completely and accurately creates work orders for each component of the request. Monitors In-house Construction Inspection requests and accurately and timely schedules this work.

Works closely with Bed Management to identify patient room cleaning priority and work load, communicates discharge forecasts, precaution rooms and critical Hospital volume date to EVC management. Monitors discharge bed board and OR cleaning board for EVC and escalates when necessary to supervisors, managers and director of EVC. Communicates room and OR cleaning status to customer and Bed management. Places florescent dots in patient rooms as part of the Environmental Cleaning Monitoring program, scans clinical engineering equipment throughout hospital, including but not limited to patient rooms, ORs and other area's throughout the facility. Utilizes departmental web-based programs for elevator and pneumatic tube requests. Identifies trends which may signify utility failure and notifies technical and departmental leadership. Keeps Supervisor abreast of any trends or circumstances observed that may delay or cause disruptions of service standards.


Diploma/Certificate/GED required

Work Experience:

One year experience triaging front line calls. Experience in a hospital, and/or engineering/maintenance/clinical engineering or environmental services environment is preferred.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

To apply, visit https://jobs.hopkinsmedicine.org/job/facilities-service-center-representative-clerical-and-administrative-support-us-md-baltimore-johns-hop-619688-124db/

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