Technical Assistant III (Network Assistant) at University of Massachusetts Amherst

Posted in Other 7 days ago.

Location: Amherst, Massachusetts

Job Description:

Job no: 517443

Work type: Staff Full Time

Location: UMass Amherst

Department: IT Engineering

Union: USA/MTA

Categories: Computer & Information Technology

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Configures, maintains, and supports the network systems and equipment operated by IT Network Operations team. This network infrastructure provides mission critical services to the campus. These services include campus wired and wireless networking, data center networking, regional network, and internet access.

Essential Functions

  • Diagnose, troubleshoot and repair mission critical network services.

  • Maintain, install and upgrade hardware, software, and firmware on network equipment and related supporting infrastructure.

  • Respond to network service interruptions in a timely and professional manner. Process trouble tickets on a regular basis.

  • Perform lifecycle maintenance on network equipment and related supporting infrastructure.

  • Diagnose and trouble shoot connectivity problems including but not limited to, problems involving network switches, network configuration, power failures and cabling.

  • Monitor and tune network equipment performance.

  • Keep current with high availability network practices, established and emerging network standards and protocols, network equipment operating systems, software applications, hardware platforms and industry certifications.

  • Make software, hardware, and services recommendations to Enterprise Infrastructure. This requires staying abreast of current hardware, software, and service technology trends and assessing their usefulness and appropriateness to the campus. Participates in planning, installation, and expansion of local and regional network systems, equipment and services.

  • Accurately create and document procedures, document and record work performed.

  • Operate motor vehicle to travel to work sites.

Other Functions

  • Perform other related duties as assigned.

Minimum Qualifications

  • High school degree with a minimum of 1 year IT experience; IT related certification or college-level engineering related coursework may substitute required work experience.

  • Familiarity with enterprise-class network hardware, software and service troubleshooting, repair, installation, configuration and maintenance.

  • Experience working with multiple computer systems in a networked client/server environment. Must have working knowledge of TCP/IP networking, the management of shared resources in a networked environment, and security management.

  • Experience in meeting the demands of complex production oriented environments where timeliness and availability of information is considered critical. Must be able to work effectively to resolve problems under stressful conditions where the rapid restoration of normal operations is critical.

  • Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters is a requirement for this individual. Ability to converse well in person and by telephone.

  • Attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities.

  • Ability to pass Criminal Justice Information Systems (CJIS) background check.

  • Must be able to do occasional lifting up to 50 lbs.

  • Valid driver's license.

  • Preferred Qualifications

    • Experience with Cisco, Juniper, Ciena, and other network communications equipment is desirable.

    Physical Demands/Working Conditions

  • Must be able to do occasional lifting up to 50 lbs.

  • Balancing, carrying, pulling/pushing, repetitive movement, standing, bending, climbing, driving, reaching, sitting, twisting, and lifting.

  • Work Schedule

    • Regular 37.5 hours a week.

    • Some nights and weekend hours required.

    • Participate in team on-call rotation.

    Salary Information

    USA grade 15

    Special Instructions to Applicants

    Please complete online application, submit a resume, cover letter and contact information for three (3) professional references to ensure consideration; applications will be accepted until the position has been filled.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Jan 12 2023 Eastern Standard Time

    Applications close:

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