Work hard. Play hard. Breathe Easy. That's a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.
Summary
The Digital Engagement Specialist I works with our customers to field, research, and answer questions and develop payment solutions for their accounts through various channels such as Email, SMS text and Chat. This new and exciting strategy at Resurgent Capital Services provides a method for Resurgent to engage with customers who are receiving marketing emails/SMS text from the E-Collect strategy as well as direct responses received from the RCS Website.
Responsibilities
Identify and execute on required actions as indicated by information received from customers while adhering to state and federal laws.
Negotiate solutions on delinquent accounts through written communication while ensuring company standards are met
Respond to customer inquiries within established timeframes
Ensure daily workplan is met and priorities are followed
Maintain established levels of productivity, efficiency, and quality to ensure company standards are met
Maintain the integrity and accuracy of account data through proper documentation of account changes and consumer interactions
Assist supervisor and manager in developing and documented processes as they are developed and refined
Schedules: Monday - Friday 8am-5pm, Monday- Friday 8am-7pm (with one day off during the week), as well as some Part Time Weekend Only shifts.
Qualifications/Skills:
1-2 Years of related experience, preferably in a call center or collection environment
Exceptional communication and interpersonal skills
Demonstrated skills in problem solving, negotiations and conflict resolution
Ability to communicate effectively with strong writing skills, strong organization skills, time management and a high attention to detail.
Ability to work in a fast paced and ever-changing environment
Relevant experience in the credit industry desired with a clear understanding of compliance requirements related to State, Federal and FDCPA guidelines
Excellent work ethic and unquestionable integrity
Resurgent is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
