Clinical Customer Service Coordinator at Johns Hopkins University

Posted in Other 8 days ago.

Location: Baltimore, Maryland

Job Description:

Requisition #:615004
Location:Howard County General Hospital, Baltimore, MD 21201
Category:Clerical and Administrative Support
Schedule:Rotating Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 615004


Howard County General Hospital

5755 Cedar Lane

Columbia, MD 21044


Full Time (40 hours)

Rotating Shifts - Times vary

Weekend Work Required


Position Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Director of Patient Experience. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other

departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative

staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties.

Responsible for day-today supervision and performance management of clerical support staff.


Completion of a High School Diploma or GED required. AA or BA in related field preferred.

Work requires a level of knowledge in health care administration or office management as obtained from the completion of an Associate's degree. Baccalaureate Degree preferred.

Required Work Experience:

2 - 3 years of work experience using customer service, data management, time management and office

management skills, preferred.

Knowledge, Skills and Abilities:

Knowledge of medical terminology equivalent to that obtained through successful completion of JHH

sponsored Medical Terminology course.

Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally

acquired through two to three years of related experience. Requires comprehensive understanding of

personal computers and demonstrated proficiency in the use of standard word processing, power point and

spreadsheet software.

Ability to recognize and/or anticipate the needs of customers and respond accordingly.

Analytical ability to organize work, set priorities, performs duties simultaneously, and effectively function

in stressful situations.

Highly effective verbal and written communication skills to coordinate/provide information to patients,

families, and the health care team.

Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team


Ability to maintain current knowledge in business related to technology and be able to apply this knowledge

to the business setting by making recommendations to improve operations.

Demonstrated PC proficiency, including word processing, PowerPoint, and database/ spread sheet


Requires math skills appropriate to understand and perform basic budget and spreadsheet functions.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

To apply, visit

Copyright ©2022 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

More jobs in Baltimore, Maryland


Mid-Atlantic Permanente Medical Group

Elevance Health
More jobs in Other

Watermark Risk Management

Watermark Risk Management

Watermark Risk Management