Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
Job Role Summary
Under the general direction of the Health Center Manager, the Health Center Coordinator in collaboration with their Chief Physician Executive (s), other Health Center Managers, Area Operations Director and Primary Care Senior Leadership, provide leadership aligning with the mission, vision and values of Eskenazi Health (EH) and strategic plans of EH and EHC. The Health Center Supervisor is accountable for assisting and supporting the Health Center Manager with the day to day management of administrative, financial, operational, and clinical oversight of their assigned site (s) and/or departments including but not limited to performance improvement initiatives and resource management. Proactively contributes to Eskenazi Health Mission: Advocate, Care, Teach and Serve with special needs emphasis on the vulnerable population of Marion County. Models Eskenazi Health Values.
Essential Functions and Responsibilities
Provides supervision of staff and the overall operation of site (s), department (s) and/or programs.
Understands and effectively communicates the strategic goals and rationales to others.
Engages and collaborates with Health Center Manager, Chief Physician Executive, Area Operations Director (s), Patient Access Services (PAS) and Human Resources to hire, terminate, evaluate, train/orient, and implement corrective/disciplinary actions in accordance with the policies of Eskenazi Health Services.
Ensures training of all new associates including not but limited to quality initiatives, best practices, risk and regulatory guidelines, etc.
Completes the review of performance, quality data and clinical outcomes.
Completes and documents rounding on staff and the prescribed frequency based on the number of direct reports.
Maintains the Service Excellence Board and conducting daily huddles.
Maintains/updates the monthly stoplight reports.
Ensures the implementations and utilization of the quality and daily work principles to ensure and foster team work and engagement.
Disseminates information, initiatives, and data discussed in leadership meetings to all staff.
Implements and monitors site budget and cost control standards; ensures site operates effectively and efficiently within budgetary/financial parameters.
Ensures timely and accurate accounting of all expenses. Includes validation of accuracy of all charges and general ledger (GL) assignment.
Utilizes critical thinking skills to effectively manage schedules/templates, staff and services to maximize peak operational efficiency and promote growth and patient access.
Ensures the use of reengineering tools to decrease no show rates, increase capacity utilization, and decrease cycle time are operationalized.
A Bachelor's Degree in Business, Management or health care field. A minimum of three years of healthcare, leadership or business management experience may be substituted in lieu of Bachelor's degree educational requirements.
Prior supervisory experience preferred.
At least one year of experience in an ambulatory healthcare setting preferred.
Medical terminology, ICD-9/CPT coding and billing experience preferred.
RN license preferred
Knowledge, Skills & Abilities
General knowledge of the operation of a medical office to include clerical, clinical, and financial functions.
Laws, rules and regulations governing the health care industry including Federally Qualified Health centers.
Relevant regulatory standards.
Fiscal management systems and techniques.
Human resources management practices including supervision and staff development.
Skill and effectiveness in making difficult decisions and exercising sound judgment.
Manage, supervise, delegate and coordinate the activities of others.
Communicate clearly and concisely, both verbally and written.
Analyze problems and develop effective techniques for resolution.
Anticipate problems and initiate corrective action.
Remain calm and work well under pressure.
Establish and maintain effective working relationships with superiors, co-workers, subordinate staff, collaborating partners as well as patients
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.