Clinical Customer Service Coordinator - MPCU at Johns Hopkins University

Posted in Other 12 days ago.

Location: Baltimore, Maryland

Job Description:

Requisition #:614346
Location:Johns Hopkins Hospital, Baltimore, MD 21201
Category:Non-Clinical Professional
Schedule:Day Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 614346

Location: 5755 Cedar Lane, Columbia, MD 21093


Full Time (40 hours)

Day Shift; 7:00AM- 3:30PM


Job Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff.


Associate Degree in Business or related field required




2 - 3 years of work experience using customer service, data management, time management and office management skills, preferred


Ability to recognize and/or anticipate the needs of customers and respond accordingly. Analytical ability to organize work, set priorities, performs duties simultaneously, and effectively function in stressful situations. Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team. Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team members. Ability to maintain current knowledge in business related to technology and be able to apply this knowledge to the business setting by making recommendations to improve operations. Demonstrated PC proficiency, including word processing, PowerPoint, and database/ spread sheet applications. Requires math skills appropriate to understand and perform basic budget and spreadsheet functions.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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