The Pioneer ID Card Office exists to give DU students, faculty, and staff reliable and verifiable identification. The office provides access to facilities, dining and special events and is committed to ensuring Pioneer ID Cards work properly and the accounts connected to those cards are managed properly.

Position Summary

This position is responsible for the day-to-day operations of the Pioneer ID Card Office, including, but not limited to: ID card production, customer service, troubleshooting, cashiering, data entry and accounting. The position reports to the Director of Campus Receivables.

Essential Functions

• Administer the production of new and replacement ID cards and RTD Passes for all students, faculty, and staff.


• Manage all daily operations of the office including covering shifts, inventories and maintaining the integrity of the system.


• Assist customers with debit accounts, meal plans, ID card problems and questions.


• Process requests for privileges and building access.


• Accept payment and process transactions for Flex and Bookstore deposits, issuing ID cards, RTD Passes, and passport photos.


• Responsible for balancing and closing registers at end of day.


• Assist in the operation of the first-year student orientation carding event.


• Assist with the production and distribution of ID card requests submitted online.


• Assist in troubleshooting system errors and processing user requests for reports and information.


• Perform accounting tasks as necessary, on a weekly, bi-weekly, semi-monthly, monthly, and quarterly basis.


• Review daily system import logs to ensure successful completion.


• Review and process employee termination lists, revoking all necessary privileges, notifying relevant departments, and expiring cards as needed.


• Responsible for creating and designing marketing materials and managing website content for the ID card office, ensuring compliance with the University's branding standards and Department of Education regulations.


• Serve as the product champion to all external customers utilizing the Pioneer ID Card System.


• 75% core ID office tasks and 25% special projects as determined by the Director of Campus Receivables.

Knowledge, Skills, and Abilities

• Demonstrate excellence in serving customers in high stress, fast-paced conditions.


• Ability to effectively present information one-on-one to customers, clients, and other employees.


• Ability to communicate on the phone in a professional manner.


• Ability to work under pressure of time deadlines and interruptions.


• Management and conflict resolution skills.


• Possess basic math and accounting skills and knowledge of cash handling procedures.


• Ability to embrace and develop proficiency with computer technology quickly and easily.

Required Qualifications

* High school diploma.

* Customer service, computer, and cash handling experience.

Preferred Qualifications

* Bachelor's degree.

* Accounting and reconciliation experience.

* Experience with Banner, Blackboard Transact and CORE iPayment cashiering system.

Working Environment

* Standard office environment.

* Noise level is quiet to moderate.

Physical Activities

* Ability to sit in front of a computer for an extended period.

* Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.

Work Schedule


ID Office Open to public hours are Monday-Tuesday 8am-4:30pm, Wednesday 9am-4:30pm, Thursday-Friday 8am-4:30pm. Schedule to be determined by Director. Some weekend and holiday work is expected.

Application Deadline


For best consideration, please submit your application materials by 4:00 p.m. (MST) on February 21, 2023.

Special Instructions


Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:


The salary grade for the position is 5.



Hourly Range:


The hourly range for the position is $18.50 - $20.50.



Benefits:


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:


1. Resume

2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.