At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
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Job Description Summary: Role Purpose
Reporting to the CMO for PayPal, the Director of Business Operations is responsible for empowering and enabling the Marketing Leadership Team (and the overall Marketing Team) to operate with excellence. This role will lead planning, processes, and reporting for the Marketing Team. This leader will lead a small team of passionate business builders and will be the lynchpin in our operating model creating best in class partnerships with our cross functional partners including Finance, HR, Analytics, Legal & Compliance. Our ideal candidate will have a superb partnering mindset and will be motivated by elevating and empowering others to achieve team and personal goals.
Why this is a fantastic opportunity
•This is a building role within a growth function in an incredibly fast paced and dynamic business. This is a role with huge scope for impact and growth in a purpose driven, category defining business. PayPal is experiencing growth in all of our market segments and is looking for the right candidate who will help us build the next set of tools, processes and partnerships that will enable our team to execute with excellence. •This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. The Payments and Fin Tech Industry is one of the highest growth, most competitive industries right now and PayPal has a very strong position (but also an incredibly impressive set of aggressive competitors). This is an opportunity for someone who loves a challenge, wants to be stretched and who plays to win. •Become a team member who is reimagining Marketing at PayPal. We are transforming our marketing model and we are building marketing as a growth lever and game changing function. For a marketing professional, this is a once in a lifetime career opportunity to explore the potential impact that your chosen craft can have in changing the dynamics of a customer champion business.
Job Description:
Reporting to the CMO for PayPal, the Director of Business Operations is responsible for empowering and enabling the Marketing Leadership Team (and the overall Marketing Team) to operate with excellence.
This role will lead planning, processes, and reporting for the Marketing Team. This leader will lead a small team of passionate business builders and will be the lynchpin in our operating model creating best in class partnerships with our cross functional partners including Finance, HR, Analytics, Legal & Compliance.
Our ideal candidate will have a superb partnering mindset and will be motivated by elevating and empowering others to achieve team and personal goals.
Why this is a fantastic opportunity
This is a building role within a growth function in an incredibly fast paced and dynamic business. This is a role with huge scope for impact and growth in a purpose driven, category defining business. PayPal is experiencing growth in all of our market segments and is looking for the right candidate who will help us build the next set of tools, processes and partnerships that will enable our team to execute with excellence.
This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. The Payments and Fin Tech Industry is one of the highest growth, most competitive industries right now and PayPal has a very strong position (but also an incredibly impressive set of aggressive competitors). This is an opportunity for someone who loves a challenge, wants to be stretched and who plays to win.
Become a team member who is reimagining Marketing at PayPal. We are transforming our marketing model and we are building marketing as a growth lever and game changing function. For a marketing professional, this is a once in a lifetime career opportunity to explore the potential impact that your chosen craft can have in changing the dynamics of a customer champion business
Key Responsibilities
Drive Business Planning for the Marketing Team including planning processes, planning communications, budget construction, business case construction and create connectivity with finance, HR, analytics, and commercial teams to integrate marketing planning and forecasting processes with the rest of the business.
Build and drive the operating cadences for the CMO, Marketing Leadership Team and the Marketing Team. Coordinate and streamline required inputs for presentations, lead presentation formats for executive forums and drive consistency and impact in how the Marketing Team show up in internal forums.
Drive accountability, transparency, and optimization of Marketing OPEX. Build a strong working partnership with our Finance Team to support the operationalizing and optimization of Marketing OPEX spend. Create the connectivity with Analytics to link spend to performance and oversee and package the outputs to support the reporting and accountability cadences of the business
Lead and deliver the internal Communications program from the Marketing Team and for the Marketing Team to share the work our marketers are putting to market, to create recognition and pride in achievements and to build culture and a feeling of connectivity across our globally dispersed team of 400 marketers
Deliver Chief of Staff support for the CMO including executive presentations, external presentations and by supporting key executive and cross functional deliverables for the marketing leadership team.
Partner with HR to drive effective workforce management and implementation of our People Programs to drive Engagement for our Team Members
Lead and coordinate Culture Initiatives for the Marketing Team
Provide thought leadership on opportunities for continuous improvement and operational excellence
Key Competencies
Outstanding written and verbal communication
Strong collaborator
Experienced executive level communicator specializing in exec level ppt
Financial and commercial acumen
Strong problem solver
High mental agility
High change agility
High people agility
Planning and Organizing
Drive for outcomes
Delivery oriented
Analytical
Change Agent
Requisite Experience
Marketing Leader with 10+ years' experience
Track record in building and scaling Marketing capabilities or capabilities for a Marketing Team
Operational experience in managing budgets, forecasts and business casing
Builder and driver of change management in a fast paced and dynamic organization
Program leadership and program management experience
Track record in outstanding business partnering
Experience in delivering for Executive Level Leaders, and communications for Exec Level Leaders
Proven team transformation experience in hiring, retaining and coaching a team for peak performance
Types of roles you might have done previously (describe actual positions)
Operations Leader
Marketing Operations Leader
Business Operations
Chief of Staff
Head of Program Delivery
Industries of Interest: Fintech, Tech, Telco, Retail, Travel, Financial Services
Top 5 skill sets that you ideally possess
Financial and Commercial acumen
Program and project leadership
Collaboration and partnership mindset
Outstanding business partnering mindset and superb communication
Leadership & management experience in a global matrix organization
The type of leader that flourishes at PayPal (behaviors, motivations, the how)
Results Focus - is a business builder who ties all work back to overall commercial impact
Strong Collaborator - who partners with stakeholders for win-win
Change Agent - we are rapidly evolving as a business and need someone who can be at the helm to lead change
Thought Leader- uncovers consumer insights to create new marketing opportunities
Nurturer of Talent - to bring out the best in individuals and teams
Deals with Ambiguity - to take the unknown into action
Challenges the Status Quo - and believes things can always be improved
A believer in the "Greater Good"- one who always puts others' needs above their own
The type of person who will not be successful (behaviors, motivations, the how)
Command and Control Leadership Style - we want leaders who elevate their people not control them
Needs to control all levers- we want our leaders to be able to partner interpedently to deliver great work
Specialists in a discipline - People who have deep experience in only one aspect of marketing analytics (eg. Only ever worked across lifecycle engagement marketing, or only ever worked in performance marketing)
Rigid play it safe planner - We want someone who can take a test & learn approach to the portfolio with a constant learning agenda and an innate propensity to take risks
Additional Job Description:
Subsidiary: PayPal
Travel Percent: 10
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PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $118700 to $246290
Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are: Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
