This position is eligible to participate in remote work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.
Position Summary:
University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an Application Developer. This position provides support for the development, configuration and implementation of enterprise communication solutions including but not limited to clinical communication systems (voice, texting, alarm integration), SMS texting systems, real time location services (tags for staff duress/tracking/system integration, infant abduction, asset tracking), and other integrated communication systems. Provide technical support of all related activities and ongoing maintenance of these systems, including the integration into clinical and business operations.
Core job duties include:
Provide technical support to optimize efficiency of enterprise communication solutions, managing and facilitating incoming service requests through the enterprise service portal, assisting in resolving end users' issues and concerns.
Assist with the operational support related to the ongoing maintenance of these communication solutions, including basic provisioning, consultation, documentation, training and integration into clinical and business operations.
Serve as technical support on projects by recommending technical design for new or revised applications related to communication systems.
Support small to medium scale projects by developing project plans and leading project teams to ensure project goals, timelines and objectives are met.
Support ongoing maintenance of communication and collaboration related applications and systems by participating in upgrade and testing activities.
Work with customers to identify critical functional requirements for communication systems offerings.
Collaborate and build relationships with application owners, stakeholders, vendors and information system teams to implement and support communication systems offerings.
Maintain detailed support plans associated with ongoing maintenance and support of communication systems service lines and related applications.
Research, review, troubleshoot and analyze system opportunities and problems to identify solutions and/or make appropriate referrals.
May travel to customer sites in support of the implementation, support or upgrade of supported communication systems.
Assist with triage of customer support calls from users 8-5 Monday-Friday. Participate in on call rotation (24x7).
Position Responsibilities:
Collaborate with subject matter experts to analyze workflows and develop application design.
Research system solutions.
Create functional/technical specifications for system build.
Configure and customize applications.
Review the application build for efficiency, completeness and correctness.
Perform unit and integrated testing of assigned application workflows.
Troubleshoot, debug and identify malfunctioning systems. Implement fixes. Resolve complex system problems.
Document system design and build.
Create work plans for assigned projects.
Monitor and report progress of work plans.
Evaluate system upgrades to identify new functionality.
Demonstrate features to the user community and assess applicability, impact and value.
Understand and adhere to Change Management policies and procedures.
Understand and adhere to IT Security policies and procedures.
Possible travel to customer sites to support application implementation, upgrade, and/or optimization.
Optimize workflows with new/modified functionality.
Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
Percent of Time: 100%
Location: HSSB, 3281 Ridgeway Dr., Coralville, IA
Staff Type: Professional & Scientific
Type of Position: Regular
Education Required:
Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.
Required Qualifications:
Some current relevant experience, typically 3-5 years, in the development and/or support of applications used by non- technical customers to support and enhance business processes.
Experience contributing to an integrated information system implementation cycle through areas such as design, workflow analysis, build, training, implementation, testing and support.
Demonstrated experience working with end-users to analyze and define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems.
Demonstrated ability to multi-task, work independently as well as cooperatively with others, with a strong focus on customer service.
Ability to communicate effectively both verbally and in writing with technical and non-technical staff.
Demonstrated job-related experience and/or commitment to diversity in the work/academic environment.
Desirable Qualifications:
Experience working with and supporting any of the following communication systems: Voalte, Stanley Healthcare RTLS, SMS Texting applications, Epic Secure Chat, Spok/Amcom, other mobile communication systems, preferably in a healthcare setting.
Knowledge of and experience with any of the following workflows: ambulatory or inpatient clinical documentation, patient EHR portals, and telemedicine.
Project Management experience implementing and managing multiple small to large-scale projects.
Experience collaborating with technical and non-technical staff on system implementation projects, including development of system and process documentation.
In order to be considered, applicants must upload a resume(under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Lisa Searls lisa-searls@uoiwa.edu
