IT Analyst ll Specialized at Kforce Inc

Posted in Other 8 days ago.

Location: Dallas, Texas

Job Description:


Kforce has a client in Dallas, TX that is seeking an IT Analyst II Specialized.


  • The IT Analyst will manage IT production incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes and communicate management of incident status, impact and resolution actions

  • Troubleshooting and resolving incidents on the AWS cloud infrastructure

  • Eyes on glass monitoring of the health of applications as well as the underlying infrastructure

  • As an IT Analyst, you will proactively be looking for hardware, software, and environmental alerts or malfunctions

  • Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes

  • The IT Analyst will troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools


  • Bachelor's degree or equivalent required

  • 4-6 years of related experience

  • Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS)

  • Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment

  • Ability to triage AWS related incidents using monitoring tools on AWS Cloud

  • Experience with performance engineering of AWS Cloud applications

  • Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF, etc.

  • Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft

  • Hands on experience with transaction level monitoring using Dynatrace and Splunk

  • Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform

  • Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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