Data Operations Manager at Kimberly-Clark

Posted in Other 12 days ago.

Location: Irving, Texas

Job Description:

Individual has direct accountability for the timeliness and quality of services that are provided by our staff and third-party service providers. This role provides leadership and strategic direction to multiple globally diverse teams in the support and enhancement of application solutions. Works with all IT Services teams (infrastructure, applications teams, business partners, business clients, external vendors, and service delivery partners) to ensure stability and proactive identification of issues in support of business objectives and projects.

Is responsible for establishing day-to-day operational support for IT applications that includes supplier management activities, business continuity, and overall service delivery support operations including change, incident, problem and configuration management. Prepares reports and makes presentations to sector/staff unit management detailing quality, performance, business issues and budget vs. actual results.

Customer Expectations:

  • Delivery of Information Technology solution support and enhancement for regional and global analytical solutions

  • Enable proactive IT solutions to drive business growth and profitability Deliver innovative, efficient and cost-effective solutions to meet enterprise needs and to drive business growth and profitability.

  • Insight and understanding on "best practices" and keeping pace with competition and peer companies.

  • Thought leadership in visualization and guided analytics.

  • Work with businesses and capability teams to establish business process sustainability Extensive collaboration with other IT Services Delivery Teams to ensure high performance of the global application portfolio.

  • Recommend and drive the prioritization of Information Technology decisions for the global businesses to ensure world class delivery and value for ITS investment.


1. Global Application Delivery - Support and enhance and analytic initiatives in accordance with business and IT priorities and annual budgets.

2. Business-IT Strategy - Promote and support the long-range IT systems plan consistent with business objectives. Support and facilitate the alignment of corporate IT, CDO strategies to business strategies.

3. Relationship Management - Represent the face of IT to the CDO vendor partners. Identify technology opportunities which provide strategic/tactical advantages in planning, managing and conducting the business. Engage with key customers and other external business partners to deliver IT solutions in a high quality, globally conscience manner.

4. Build Talent - Promote and build global leaders, develop staff with the needed functional and technical skills required to meet K-C's growing application portfolio and changing technology needs.


  • B.S., B. A. degree. A master's degree in a related field is preferred but not required. 7+ years of equivalent experience in information technology leading large, remote, global teams.

  • Demonstrated skills in application delivery, client relationship management, strong sense of urgency in delivering results, business knowledge, intuition and judgment, high cross-cultural awareness and sensitivity, strong communication/collaboration.

  • Good exposure and experience in data and analytics technologies - Cloud (MS Azure, Snowflake, PowerBI), Business Intelligence (SAP HANA, SAP BW)

  • Experience in leading a technical team of Solution architects, Data Engineers, BI & Data Visualization Engineers

  • Ability to drive Operational Excellence KPIs (Continuous Improvements, Incident/Tickets Reduction, etc.)

  • Significant experience working with outsource partners.

  • Strong facilitation skills required. Must display vision and resiliency.

  • Verbal and written fluency in English is mandatory Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.


Responsible for ensuring compliance with organizational policies and procedures and overall information management strategy.

Stakeholder relationship management: Is responsible for defining the strategic approach to understanding the needs of the business and works with delivery engines to meet these needs. Establishes and promotes the overall vision for how IT can support the business. Defines, and gains agreement on, the principles for establishing effective relationships between stakeholders, including responsibility for the relationship between IT functions and external delivery partners.

Autonomy: Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.

Influence: Influences organization, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e., results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.

Complexity: Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organizational requirements.

Business Skills: Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organization. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentor's colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of relevant legislation


Personnel: Global team with 4 Direct Reports

Budget: No direct budget control, influences and manages team budget

About Us:

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day, and it takes the best people to make that happen.

We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform, especially when it comes to product and process innovation. Our customers are always looking for new and better. Our competitors won't stop evolving. And our communities demand responsible corporate practices. We need bold, transformative ideas from people who can turn them into reality. That means there's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

About You:

You were made to do this work: Your experience managing globally dispersed technical teams, and vendors coupled with your ability to meet critical KPIs for the business is vital to the success K-C. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Total Benefits:

Here are a few of the benefits you'd enjoy. For a complete overview, see

Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered:

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the career's website. You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or for assistance. You must include the six-digit Job # with your request.


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