Infosys is seeking for a Product Owner - As a consultant, you will have the Knowledge and ability to communicate the underlying psychology behind why an optimization will lead to a certain action and a sense of what a user will do within different sections of the customer journey. Ability to become a power user of new tools autonomously and rapidly. Experience working with cross-functional teams and in a matrix environment innovative thinker, entrepreneurial, and tenacious, with a desire to exceed sales revenue goals. Prior experience with digital operations, ecommerce, website design as a product owner/product manager. Executive grade presentation skills to tell an impactful story. Experience working with the field and operations to coordinate adoption of projects. Experience creating digital journeys for ecommerce transactions in agile environment. Experience with customer escalations, creating tickets based on voice of customer and working with IT teams to implement. Data driven with ability to analyze, understand and decipher insights from available analytics. Use tools like Adobe Insights and other reporting and analytics tools like glassbox. Ability to identify, trouble shoot, and resolve problems across the digital ecosystem. Exceptional communication skills; written, oral and presentation. You will be involved in the recommendation, configuration, evaluation and deployment of high-quality solutions that enable our clients to meet the changing needs of the global landscape.Candidate must be located within commuting distance of Richardson,TX or be willing to relocate to the area. This position may require travel to project locations.Basic Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of experience with Information Technology.Preferred: Qualification
• 2 years of experience in implementing Telecom/Ecommerce solutions
• Experience in Google Analytics or Adobe Analytics
• Knowledge and ability to communicate the underlying psychology behind why an optimization will lead to a certain action and a sense of what a user will do within different sections of the customer journey.
• Ability to become a power user of new tools autonomously and rapidly Experience working with cross-functional teams and in a matrix environment innovative thinker, entrepreneurial, and tenacious, with a desire to exceed sales revenue goals
• Prior experience with digital operations, ecommerce, website design as a product owner/product manager.
• Executive grade presentation skills to tell an impactful story.
• Experience working with the field and operations to coordinate adoption of projects. Experience creating digital journeys for ecommerce transactions in agile environment.
• Experience with customer escalations, creating tickets based on voice of customer and working with IT teams to implement. Data driven with ability to analyze, understand and decipher insights from available analytics.
Use tools like Adobe Insights and other reporting and analytics tools like glassbox. Ability to identify, trouble shoot, and resolve problems across the digital ecosystem. Exceptional communication skills; written, oral and presentation.
• Good interpersonal communications and analytical ability
• Strong soft skills required
• Should be able to perform issue resolutions during support /Post-Go Live phase.
• Should be able to assist the Testing team with the functional areas to be tested.
The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.