Experienced level receptionist tasked with ensuring professional, efficient and courteous coverage of the reception area and performing a wide variety of office duties/special projects.

• Operates multiple-line telephone system handling all incoming calls promptly and professionally. Transfer all calls to the appropriate person or executive assistant.


• Ensures that the telephone lines are open and functioning properly and the reception desk is covered during business/working day and that the phones are transferred appropriately (after hours, weekends, holidays, early closings, etc.).


• Provides training on phone usage to relief operators/executive assistants.


• Handles crisis calls by remaining calm and courteous and assures the caller you will stay on the line until their call is transferred to live assistance.


• Notifies management of problems within the receptionist area.


• Greets all visitors and announce their arrival to the appropriate person in a professional and courteous manner. Coordinate with security and utilize cameras and buzzers when necessary.


• Receives mail and deliveries and distribute according to office procedures. May prepare outgoing mail.


• Under general supervision and as directed, performs a wide variety of administrative duties such as preparation of projects using word processing, spreadsheet and/or graphic software, proofreading and binding, or with more complex and detailed projects such as research, collection and compiling of data, then maintaining, or manipulating a moderately complex, computerized database and/or spreadsheet for recording that data.


• Performs other general office/administrative duties as assigned.

Responsibilities
2+ years of receptionist/office support experience.
Ability to type an average of 40 WPM.
Ability to multi task and meet deadlines.
Ability to understand and follow instructions, policies and procedures.
Demonstrated history of reliability and punctuality.
Demonstrated proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint). Ability to quickly learn and use new software applications as needed.
Maintain a positive attitude with excellent interpersonal skills.
Maintain sensitive and confidential information.
Must be flexible and adaptable to change.
Organized with strong attention to detail.
Strong verbal and written communication skills, both in person and on the telephone.

General Job Information

Title
Receptionist/Switchboard Operator

Grade
17

Work Experience - Required
Administrative Support

Work Experience - Preferred

Education - Required
GED, High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:
$31,175
Salary Maximum:
$46,765

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.