In this role, utilize your knowledge of commercial property, auto and liability claims to investigate, evaluate, reserve and resolve claims to achieve appropriate outcomes. Provide superior customer service to internal and external business partners. Administer and resolve assigned claims in a timely manner, in accordance to jurisdictional requirements, policy coverages and company guidelines.
Responsibilities:
Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution
Ensures timely disposition of all claims in accordance with regulatory and statutory requirements
Within granted authority, establish appropriate loss and expense reserves with documented rationale
Maintain and adjust reserves over the life of the claim to reflect changes in exposure
Notify appropriate claims management when exposure exceeds authority
Negotiate claims resolution within granted authority
Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome
Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims
Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory
Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines
Communicate effectively with customers on claims and account issues
Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
Bachelor's degree or four or more years of equivalent work experience in an insurance related industry required
At least 3 to 5 years of BI auto or liability claims management experience required; commercial lines experience strongly preferred
FL License required
Bilingual in Spanish a plus
Familiarity with coverage, negligence principles, investigation and negotiation techniques
Strong organizational skills and detail orientation
Ability to work independently, handle multiple tasks simultaneously and exercise good judgment
Excellent verbal and written communication skills
Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.
