The Training and Development Manager will align training with organizational career development programs to support the growth and upward mobility of team members at The ROW. This involves understanding the needs and priorities of the business and subsequently translating these into positive solutions. This newly created role will be the primary architect of the framework and talent solutions that will be foundational to the continued success and growth of the organization. In this position, you'll have the opportunity to develop, lead, and measure the effectiveness of a comprehensive training and organizational development strategy, along with the implementation and delivery of training for leadership and team members.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assess business challenges and implement organizational effectiveness strategies to address these challenges. Monitor progress and suggest continuous improvements.
Create overall strategy and roadmap to deliver on a robust training and development agenda that is aligned with business needs by conducting needs assessments, curriculum delivery and program coordination
Partner with department heads and senior leadership to identify training and development needs, provide solutions that close experience gaps and ensure training, learning, and development programs nurture our culture and drive business outcomes
Provide development support and coaching to the leadership of the company, HR team members and department trainers, acting as an internal consultant on organizational development and talent solutions
Create, drive and manage the talent review process, succession planning, new hire orientation, LMS training library, internships, tuition reimbursement, compliance training, health & safety training and performance evaluations
Lead projects and/or participate in department projects and initiatives as deemed necessary
Assess workforce trends and provide solutions to reduce turnover and improve engagement and bench strength across the organization
Conduct or facilitate required and recommended team member training sessions, personal development classes, and support change management efforts
Work with the HRIS Manager to conduct follow-up analysis of all completed training to evaluate and measure results, modify programs as needed, and communicate effectively
Review existing training programs, identify problems and opportunities, suggest enhancements and modifications to improve engagement, learning, and retention to meet the changing needs of clientele, the organization, or the industry
Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization
Collaborate with vendors and third-party training providers to arrange employee registration for and participation in outside training programs
Prepare and implement training budget and ensure training milestones and goals are met while adhering to approved training budget
Obtain and /or develops effective training materials utilizing a variety of media
Plan, organize, facilitate and orders supplies for employee development and training events
Partner with the Communication and Events Manager to develop and maintain organizational communications such as intranet bulletin boards, newsletters and emails to ensure employees have knowledge of training and development events and resources
Work effectively as a team member with other members of management and the HR staff
Provides high level administrative tasks and provide exceptional customer service to New Hires and Employees
Provide an in-depth dive into the company's business dealings and processes and then analyzes and converts the information into meaningful and insightful data to improve operations
Lives and embraces our mission, vision, values, and inclusive DEI culture
Other Job Related Duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Five years of industry experience with deep and broad knowledge in training, organizational and leadership development
Experience with needs assessment, curriculum delivery and program coordination
Demonstrated thought leadership and continuous learning in the field
Excellent interpersonal, facilitation, coaching, communication and consulting skills
Self-starter with strong results and success in moving business toward long-term goals
Strategic thinker with the ability to be hands on
Proven experience in building strong consultative partnerships with diverse people across multiple functions. Must be a strong team player and collaborator.
Proven track record of developing successful talent programs to include talent development, progression, and succession
Successes around cultural change and team effectiveness
Demonstrable analytical skills, utilizing various metrics to inform decisions and ability to adjust solutions/processes based on data
Program management skills - including managing details, keeping multiple tasks/projects on track and excellent time management
Highly organized and detail-oriented to deliver results
Strong written and verbal communication skills
Ability to multi-task and manage various projects/programs simultaneously and drive timely results
Excellent presentation design and delivery skills - both live and pre-recorded
Experience in instructional design (online, virtual, and in-person)
Experience with LMS platforms
Well versed in various education learning styles (learn by doing, independent, collaborative, etc.)
You know how to make learning fun and more importantly, stick
Thorough understanding of training processes.
Ability to moderate large groups
Ability to evaluate and research training options and alternatives
EDUCATION and/or EXPERIENCE:
Bachelor's degree from accredited college or university required; graduate or post-graduate degree in Communications, I/O Psychology, Organizational Behavior, Organizational Development, Leadership or related field is highly preferred.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Must be able to respond to visual and aural cues
Must have manual dexterity to operate all office equipment
Must be able to maneuver around office and property
Must be able to lift and carry up to 10 pounds
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
Office environment may include variable temperature and lighting levels
Casino environment may include smoke and variable temperature, lighting and noise
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
The Training and Development Manager will align training with organizational career development programs to support the growth and upward mobility of team members at The ROW. This involves understanding the needs and priorities of the business and subsequently translating these into positive solutions. This newly created role will be the primary architect of the framework and talent solutions that will be foundational to the continued success and growth of the organization. In this position, you'll have the opportunity to develop, lead, and measure the effectiveness of a comprehensive training and organizational development strategy, along with the implementation and delivery of training for leadership and team members.
