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Digital Operations Director at PPG INDUSTRIES INC

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Pittsburgh, Pennsylvania





Job Description:

As the Digital Operations Director , you will lead the Digital Operations & Agile Teams in efforts to modernize and digitize a global, B2B enterprise. PPG is building a foundational PPG.com website experience and modern marketing technology stack that will be the backbone of an evolving digital experience. We are implementing new ways of working including SAFe-Agile to help establish more collaboration and greater speed of delivery. Digital is bringing together brands and businesses to leverage the capabilities. The Digital Operations Director, reporting directly to the Chief Digital Officer, will be the primary operator of this ecosystem. You will have managed people, processes, vendors, and technology to deliver modern customer engagement.

PPG offers excellent Medical, Dental, and Vision benefits; 401k, retirement savings, bonuses; and paid time off.

Responsibilities :

People


  • Empathize with customers and our strategic business units to ensure their success engaging with digital customers.
  • Collaborate across the enterprise on the delivery of website and content re-platforms into the modern MarTech stack.
  • Partner with Digital Product Managers on roadmap priority and development.
  • Manage the website resources, deployment, content publishing, QA, and tools through a centralized team, partnering with IT for technology management.
  • Manage application and resource vendors, align resources according to Master Services Agreements (MSA), Statements of Work (SOW), budget, and timelines.
  • Create support models for ongoing operations of an evolving digital product ecosystem.
  • Manage the SafeAgile coach, RTEs, and scrum masters.

Process


  • Manage the Digital team's SAFe-Agile program schedule, shared resources, and program maturation.
  • Use data to make decisions about operational improvement areas, including internal capabilities and external customer experiences.
  • Build internal workflows to optimize enterprise collaboration and deployment processes.
  • Ensure processes are in place to escalate customer or technical issues to second or third level response teams.

Technology


  • Collaboratively guide alignment to the modern, standard marketing technology stack for website and complimentary applications
  • Partner with IT to ensure infrastructure, monitoring, deployment processes, and support services are in place for digital customer experience capabilities.
  • Experience in systems-thinking for content publishing, translations, catalog management, search engine optimization, and analytics deployment

Qualifications:

  • Bachelor's Degree or equivalent work experience; MBA is preferred but not required.
  • 8+ years managing marketing technology, website, or IT support, systems, processes, and vendors.
  • 3+ years managing or supervising people.
  • Proven financial management skills with operational budget tasks.

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: ( Click here to learn more about the PPG Way )

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

To read more about Equal Employment Opportunity please see attached links:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf





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