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Network Operations Control Center Technician I at SBA Network Service Inc. DBA SBA Communications Corporation

Posted in General Business 30+ days ago.

Type: Full-Time
Location: West Chicago, Illinois

Job Description:

Are you looking for:

  • Work/Life Balance?
  • A company where you will make a difference?
  • A unique remote work policy?
  • Tuition reimbursement?
  • Fitness Reimbursement?
  • 401K program with company match?
  • Ownership of a well performing stock?
  • 19 days of Paid Time Off (PTO)?
  • Commuter Reimbursement?
  • Cellular Phone discounts?
  • Vehicle Discounts?

SBA is one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization. Since 1989 SBA Communications has been a leading independent owner and operator of wireless communications infrastructure. Currently in 16 countries and growing, we are seeking career minded individuals who want to feel valued and work in a fast-paced company. You can search our openings, review our benefits, and learn more about SBA Communications by clicking on the link.

Your Next Career Opportunity - Network Operations Control Center Technician I

The primary function of this position is to monitor, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is also responsible for monitoring the SBA network and facilities assets, answering and managing calls from our customers, property owners, and field team members.

What You Will Do - Primary Responsibilities

  • Support NOC phone and provide customer status updates as needed.
  • Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public.
  • Monitor physical security systems and site access control.
  • Monitor network switches, firewalls, and circuits providing internet access circuits to tenants.
  • Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls.
  • Monitor tower lights using proprietary software programs and process incoming alarms. File, extend and cancel NOTAMS in compliance with FAA Specifications.
  • Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
  • Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
  • Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
  • Read and respond to personal and NOCC email in a timely manner.
  • Perform miscellaneous office clerical duties to maintain NOCC reports and files.
  • Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
  • Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
  • Other projects and duties as assigned.

What You'll Need - Qualifications & Requirements

  • Bilingual in English/Spanish or English/Portuguese preferred

  • H.S. Diploma/GED Associate degree preferred;
    • and

  • Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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