Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's premiere distributor of dock and door equipment as well as service. To continue our growth, we have an opening for a Customer Service Representative in our brand new headquarters in Milwaukee, WI.
Job Description:
This position is responsible for ensuring customer satisfaction by timely and accurate processing of all equipment and parts orders submitted to the Rite-Hite Company by the Independent Representatives and Arbon Equipment. This position is also responsible for verification and application of strategic and global account pricing when applicable, prior to invoicing orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The incumbent is responsible for processing all orders submitted to Rite-Hite by the incumbent's assigned sales representatives. "Processing" an order consists of the following:
Manage Electronic Order Workbench in a timely manner, ensuring all error status jobs are corrected and re-processed, ensuring the order is created in Enterprise One. This involves working with the representative administration team or with the salesperson directly to rectify issues.
Application of strategic pricing after review of required approvals.
Manage global account pricing to be certain appropriate discounts are applied, per global account matrices.
Escalate customer shipment requirements, when necessary, to the appropriate department or manufacturing company to assist in meeting customer requirements for shipment dates.
Support the salesforce and representative administrative team in troubleshooting and answering questions in regard to the order process.
Manage change orders as requested by the Independent Representatives.
Manage the daily integrity reports and work with the sales force and/or administration team members to make appropriate corrections.
Generate post order invoicing adjustments in a timely manner. This includes adjustment requests related to commission splits, pricing, cost, tax and warranty.
Create new customer address book records as necessary to ensure the timely and accurate processing of orders.
Manage trial unit process to ensure all completed trail units are credited and rebilled appropriately.
For contract billings, review and accurately apply pricing to ensure order exactly matches contract amount prior to invoicing.
Support Arbon districts as needed with order and process related issues, up to and including post order adjustments.
Direct entry of all assigned orders when necessary.
PRINCIPAL ACCOUNTABILITIES
Maintain a favorable relationship with the Independent and Arbon Representatives through accurate and timely order processing. Achieve timely and accurate processing of order adjustments within the required time frame.
Aid in the improvement of the statistical and accounting reporting base of the company through accurate and timely review and application of strategic and global account pricing.
Effective troubleshooting and support of the field sales force with order process, from quote to order to invoicing.
Required Experience:
Bachelor's degree from a four year college or university; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
We Offer:
Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.
