The Program Manager implements strategy and is responsible for the development and implementation of the mission integration employee support program across Goodwill.

RESPONSIBILITY LEVEL:

Implements and is responsible for mission integration employee support program across Goodwill. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures, and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes, and programs.

Oversees and implements a formal employee support program designed to assist Goodwill employees, including, but not limited to, financial education, access to internal and external community resources, personalized training, and career advancement. Collects data, tracks progress, and communicates program performance to Goodwill leadership. Builds a culture of trust and honesty amongst employees and staff. Continually engages in improvement efforts related to employee supports and resources.

PRINCIPAL DUTIES:

1. Design, plan or assist with process development and improvement for mission integration employee support program.

2. Assesses associate needs to determine nature and degree of services and refer them to appropriate services. Connects with individuals from diverse backgrounds/experiences to understand the needs of the employee target population; effectively refer individuals to services provided by community stakeholders and assist employees in their goals of community engagement.

3. Manages and monitors employee support programs, including planning, budgeting, staffing and performance. Promotes the program(s) throughout the organization and tracks utilization. Supervises the work of the programs to ensure work is completed, interconnected and in accordance with established standards.

4. Coordinate team integration activities and establish strong working relationships with other departments, including Mission Services and Mission Operations to maximize outcomes and effective use of resources.

5. Initiate and maintain contact with key community resources including Goodwill staff, community agencies, educational institutions, financial liaisons, and employers to enhance the menu of support services available to employees.

6. Establish measurement plans for evaluating and improving the impact and effectiveness of the Goodwill Way Guide program. Monitor evaluation feedback to create relevant program metrics and develop improvement plans when needed.

7. Leading and Developing Talent: Manages departmental structure, development, and training of staff. Actively networks and sources for positions within the team.

8. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.

9. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.

10. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.

2. Knowledge of community resources and how they can be employed to benefit employees and participants.

3. Must be able to work flexible hours, including evenings and weekends.

4. Experience in one or more of the following: Social Services, Nonprofit Management, Community Leadership and Development, or a related field.

5. Previous experience overseeing and/or developing a complex community or employee support program of medium to large scale involving diverse stakeholder groups desired.

6. Proven track record of building and maintaining strong relationships.

7. Excellent verbal, written and interpersonal communication skills.

8. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word, SharePoint, and Teams).

9. Travel throughout Goodwill territory. Must have transportation to attend meetings and events.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.

2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches' people on how to appropriately advocate in the face of adversity.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek, and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes, monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment, or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(GWINT) (SEW)