Are you seeking an opportunity to show your exceptional skills and knowledge? Are you looking for a company which provides you with dynamic and challenging work environment every single day? If yes, look no further…we are seeking individuals who are skilled, knowledgeable, and ready to work in a fast-paced environment to deliver top notch solutions to cater business needs.
About Nabors
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Canrig Drilling Technology provides equipment, tools, services, and software products to global customer base, improving the safety and efficiency and environmental footprint of operations. Our workforce, like our technology, is rapidly expanding.
JOB SUMMARY
RIGLINE 24/7 Rig Electrical & Mechanical Support are Nabors front line technical support experts. Experience with drilling rig operations and equipment is preferred. The ability to gather information, diagnose problems, and resolve issues is the technician’s primary task. The technician is expected to resolve routine issues and log all calls in a tracking system. Technicians will manage the issue from beginning to end, working with other departments, until resolution. This position is rotational and based out of the Houston, TX support center.
JOB RESPONSIBILITIES
Assist internal and external customers with troubleshooting of Rig Equipment (Top Drive, Catwalk, Wrench, Drawworks, VFDs, Generators, Mud Pumps, BOP)
Expeditiously work to troubleshoot and resolve downtime events, acting as liaison between the field and internal departments until event resolution is achieved.
Understand rig network protocols and remote access rig systems to troubleshoot, diagnose and resolve issues.
Work to achieve remote resolution to minimize impact of failures and reduce customer downtime.
Relay dispatch request to District Operations Supervisors for issues that cannot be resolved via phone and/or email.
Gather and collect critical relative information pertaining to Rig Equipment failures in an effort to improve operation/maintenance processes and procedures.
Create tracking ticket and document issue within D365 for all Rig Equipment issues.
Resolve problems by clarifying issues through researching and exploring solutions and escalating unresolved problems while providing superior customer service.
Oversee Equipment Condition Monitoring systems and notify customers of issues which could result in catastrophic equipment failure and unexpected downtime
MINIMUM QUALIFICATIONS/SKILLS
Mechanical, hydraulic and electrical skills.
Must have high school diploma or equivalent; prefer a trade / technical school diploma.
Must have excellent verbal and written communication skills.
Must demonstrate the ability to troubleshoot problems and determine the proper steps to address issues.
Must have the ability to keep detailed logs while speaking with clients and analyzing issues. (Typing skills required 40+ wpm)
PREFERRED QUALIFICATIONS
Bachelor’s degree in Mechanical or Electrical Engineering
