Help us troubleshoot our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have support or problem-solving experience? If so, prepare to innovate, create, and inspire. The Senior Business Analyst (Client Account Support Senior Advisor) for the intelliPath Connected solution provides total relationship management and support for a portfolio of clients from new implementations through a continued contract renewal process.

Responsibilities

• Establish and maintains effective rapport among channel partners, customer executives, managers, and staff.


• Investigates customer or internally discovered data anomalies, partnering closely with the technical support team to find a resolution.


• Completes testing and roll-out of the intelliPath Connected solution, ongoing new functionality, and new connected health plans for assigned customers.


• Promotes system optimization through ongoing client evaluation of goal achievement, production data analysis, software configuration, upgrades, and training.


• Manages risk within client portfolio to maximize client satisfaction, and outcomes and minimize churn.


• This candidate will also be expected to mentor novice Account Managers.

Qualifications

• High School diploma: Bachelor's degree preferred.


• Strong knowledge of the prior authorization and medical benefits management processes to consult on workflows for identified customer challenges.


• Multi-client management with the ability to develop a management plan for assigned client portfolios.


• Superior presentation skills with customer executives and staff to introduce new/enhanced system functionality to client portfolios.


• Strong data analytical skills, software/system issue investigation/triage, and attention to detail for customer issue resolution.


• Excellent verbal and written communication skills for internal and external messaging.


• Experience working with product owners and software developers.


• Experience managing third-party vendor relationships and/or external stakeholders.


• Expert computer user of a variety of applications including Microsoft Office and Tableau.


• Understands information technology concepts and processes.


• Ability to coordinate with the Sales, Product, Engineering, and QA Teams on mutual customer accounts.


• Working knowledge of health plans rules

Preferred Qualifications:

• Healthcare consulting experience


• Project management and oversight experience with healthcare IT solutions in large IDN's and academic medical centers


• Experience working with accounts payable and accounts receivable


• Strong working knowledge of internet and cloud-based systems

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 84,300 - 140,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.