Division or Field Office:

Indiana Branch Office
Department of Position: Claims Department
Work from:
Home in IN

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• A pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• A 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development, including a tuition reimbursement program for higher education and industry designations.

• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Please note , because of the relationship with our agents, ERIE requires that candidates currently working for an ERIE Agent, first inform their principal before continuing with the application process.

Position Summary

Exercises independent discretion or judgment in handling of personal lines and commercial auto claims involving questionable or clear liability issues. Handles simple property damage and litigation claims, limited to small claims court.

• The successful candidate will work from home and ideally live in the Indianapolis Claims Office Footprint.

Duties and Responsibilities

Establishes immediate contact with Policyholders and claimants, conducts investigations, interviews insureds, witnesses and physicians, evaluates and makes recommendations regarding coverage.

Sets and maintains adequate reserves, obtains reports and related materials, determines liability and total value of claim, and issues checks or declines payment.

Documents files and submits final report.

Identifies subrogation situations and initiates appropriate action.

Within designated authority, negotiates with plaintiff attorney as required.

Develops and applies a working knowledge of legal and medical claims terminology and procedures.

Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.

Participates on Catastrophe Team when required.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Values Diversity

Nimble Learning

Self-Development

Collaborates

Customer Focus

Cultivates Innovation

Information Management Skills

Instills Trust

Optimizes Work Processes

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required.

Bachelor's degree preferred.

One year claims handling experience, preferably with casualty claims, or equivalent educational experience, required. OR completion of formal ERIE training program, required

Position requires incumbents to provide support for property claims during periods of heavy volume.

Appropriate license as required by state.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Rarely

Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Indianapolis