The Intake Repair Agent is a high performing agent who has deep understanding of repairs, parts management, utilization, our customer, and employee scheduling. This role maintains a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development. They also contribute to a culture where employees and customers feel empowered, valued, safe, and included. They help maintain a culture in which each employee feels connected to and understands the company mission, vision, values, and strategy.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.


• Receives client devices and clearly documents issues.


• Validates coverage and communicates repair, pricing, and timeframe expectations.


• Confidently recommends solutions, provides feedback, educates clients.


• Creates client appointments and ensures pick up time is set.


• Communicates scope of work to clients and demonstrates functional products post-repair.


• Receives devices and prepares devices for shipping.

• 6 month of customer service experience


• Able to stand and sit for long periods of time


• Able to work in a fast-paced environment

• Previous experience diagnosing and troubleshooting technology products