We are seeking a full-time Aviation Field Service Engineer for our Fleet Operations team in our Olathe, KS location. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin Avionics products, and providing technical support on Garmin products to our Fleet Operators. Whether you love providing technical support or having the knowledge and know how to operate Garmin avionics, our field service engineers enjoy the flexibility of a multi-faceted job that allows them to have a hand in our OEM avionics. Our detail-oriented field service engineers know the specifications, capabilities and operation of our avionics products. They can provide technical support remotely or on-site and can even complete installations in an aircraft manufacturing environment - of course, ensuring strict compliance with all applicable rules and regulations. While we strive for continual innovation, we ensure our combination of performance, safety, quality, value, innovation and ease of operation give our pilots an unwavering level of confidence when they're up in the air.
Essential Functions
Become highly knowledgeable in the specifications, capabilities, and operation of GARMIN products with emphasis on Garmin Avionics products
Answer customer and installer technical inquiries regarding Garmin products via telephone, letters, fax, and e-mail
Travel to customers facilities to provide on-site support of Avionics Installations and troubleshooting as required
Arrange for repair of customer equipment to be returned to the factory and arrange for exchange of out of box failures of Garmin equipment
Act as liaison between customer and associates of other departments within Garmin
Monitor, document, and report failure trends in Garmin equipment
Identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review owners manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Responsible for ensuring all customer (OEM) information and Garmin business information is maintained in strict confidence consistent with the associate's contractual confidentiality obligations as well as the Proprietary Information/Confidentiality provisions set forth in Garmin's Associate Handbook
Represent Garmin at industry and professional meetings, conferences, and trade shows as required
Basic Qualifications
Associate's Degree or equivalent Military/Trade school training OR a minimum of 4 years of relevant experience
Must possess a minimum of 4 years experience in Avionics installation and troubleshooting
Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
Must demonstrate a superior customer-oriented attitude
Must demonstrate broad knowledge of aircraft systems and Avionics Sub-systems
Must possess proficiency using personal computers and Microsoft Office
Must possess the ability to component level troubleshoot and repair various Avionics systems
Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Desired Qualifications
Previous Avionics experience in an Aircraft Maintenance Facility and/or an Aircraft Manufacturing environment
Pilot's License
FAA Airframe & Powerplant License
Experience troubleshooting and installing Garmin avionics systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.