Posted in General Business 30+ days ago.
Type: Full-Time
Location: Orange, California
Customer Service & Member Relations Project Coordinator - Full Time, Days (Orange)
We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.
The Customer Service & Member Relations Project Coordinator's responsibilities will consist of working with internal and external parties to organize the various components needed to initiate, run and conclude assigned projects. Provide administrative support to the Customer Service and Member Relations departments.
Job Responsibilities/Duties
Minimum Education: Bachelor's Degree preferred. High School Diploma or equivalent required.
Minimum Experience: A minimum of two years of customer service experience in a call center environment required. A minimum of two to three years of IPA/HMO experience. One year of experience in project management required. Excellent written/verbal/presentation skills. Ability to effectively present information and respond to questions from managers, employees, clients, customers, and the general public. Must have intermediate reasoning and problem-solving abilities and planning skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form. Self-driven, results-oriented, and focused on high quality. Strategic thinker with analytical skills. Ability to work independently with minimal supervision. Strong attention to detail with the ability to cultivate and build strong business relationships internally and externally. Ability to project excellent customer service, negotiation, and conflict resolution skills vias telephone in a fast-paced environment while maintaining a professional demeanor. Advanced working knowledge of Microsoft Programs (PowerPoint, Word, and Excel). Ability to multi-task, prioritize, and work in a fast-paced environment. Bilingual preferred.
Req. Certification/Licensure: None.
Employee Value Proposition
Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals, benefit eligible positions will receive:
To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.
EEOC is the Law: https://www.eeoc.gov/
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