Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

American Water is the best choice for your next role! With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information on American Water, visit amwater.com and follow American Water on Twitter , Facebook and LinkedIn .

Are you a utility professional with strong communications skills? Are you ready to advance your career and take on a leadership role within the utility space? If so, this may be the perfect fit! West Virginia American Water has an exciting opportunity as a Field Operations Supervisor to handle day-to-day operations out of our Charleston, WV location. In this role, you will get to manage distribution crews, dispatch work assignments, and ensure all work orders are completed timely and safely.

Primary Role

Manages the day-to-day operations of water operations and distribution systems in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.


• Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis.


• Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.


• Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.


• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.


• Develop and direct cost effective solutions to meet customers' expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.


• Implement effective reporting processes. Provide analysis and support to Director with information required for various reports, budgets, and business plans.


• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.


• Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.


• Continue to reinforce the importance of developing a diverse workforce.

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business,


• Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.


• Good verbal and written communication skills (e.g., presentation, listening, report writing.)


• Strong interpersonal skills (tact/diplomacy, persuasion, cooperation and ability to motivate others)


• Computer literacy. Competent in the use of Microsoft Office, project management, asset management and customer information systems.

Experience/Education

• 2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent


• 3-5 years experience in supervising operational areas and operating units, and managing and meeting performance targets.

Work Environment

• Willing to work in all types of weather.


• Combination of field and office environments

Schedule/Hours:

• Full-time


• Monday-Friday, 7:30am-4:30pm


• Rotating on-call responsibility

Certifications and Licenses

• Valid state driver license

Travel Requirements

• Up to 10% travel

Competencies

Prioritizes & Role Models Safety

Self-Awareness

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.