STARTING AT $9.75 PLUS TIPS

GENERAL SUMMARY OF DUTIES:

Overall Spa treatment and service performance and facilitation, ensuring the highest luxury resort standards of professionalism, customer service and optimum financial performance. Performing as trained all spa treatments to guests in a professional and pleasant manner, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following).

• Responsible for the health and safety of guests, employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that good practices are applied to all issues in relation to guests and colleagues.
• Help create a happy and motivated team and ensure the smooth running of the Spa at all times.
• Perform Nail, Hair, Waxing treatments and services.
• Promote Salon and Spa treatments and services.
• Learn the names and personally recognize our regular Guests and Members.
• Perform Fitness duties while maintaining the clients comfort at all times. Ensure individualized guest service through acknowledging and responding to their needs and expectations.
• Actively participate in other areas of the Spa Operation, Nail, Hair, etc., product knowledge and retail sales.
• Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order.
• Inspect and evaluate operation condition of all equipment. Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
• Record and bill orders accurately into the POS and process payments using guest/member cards in accordance with accounting procedures.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding the company and the surrounding area to answer any questions guests may have to the best of one's ability.
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support).
• Stock towels and empty towel bins.
• Communicate usage totals, problems, concerns to appropriate manager.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Follow departmental policies and all safety and sanitation policies.

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities). Must possess a positive attitude and the ability to work with a variety of people and in cooperation with colleagues efficiently and effectively. Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment. Ability to easily adapt to organizational and environmental changes. Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Ability to focus attention on guests needs, remaining calm and courteous at all times.

EDUCATION AND EXPERIENCE:

Education: High school education or equivalent preferred.

Experience: Previous experience as a licensed Salon Technician/Cosmetologist required.

Certificate/License: Certification from an accredited school of Salon Technician/Cosmetologist required. CPR and First Aid certification preferred. All professional licenses are required to be current.

TYPICAL WORKING CONDITIONS: Be mobile in all Spa areas. Work is performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated or on slippery surfaces. May come into contact with solvents/oils, fumes/odors, and dirt/dust. Use of electrical devices and computer equipment. Constant contact with staff, guests/visitors.

TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Frequent standing, bending and reaching throughout shift. Occasional lifting and carrying up to 30 lbs. Occasional kneeling, pushing, pulling, sitting. Occasional ascending or descending ladders, stairs and ramps.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned.

Overall Spa treatment and service performance and facilitation, ensuring the highest luxury resort standards of professionalism, customer service and optimum financial performance. Performing as trained all spa treatments to guests in a professional and pleasant manner, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct.