Location: Tempe, AZ 85282. This position is temporarily remote but will eventually return to the office located at 2900 South Diablo Way as conditions permit. We give you a world of potential Computershare Loan Services is the mortgage footprint of Computershare, a global financial services company, providing end-to-end mortgage solutions. We support the complete life cycle of mortgage products and services and provide best-in-class solutions for investors, lenders, asset holders, and consumers. As trusted experts, we have decades of experience anticipating situations before they become problems and preparing solutions before they become necessary. If you are an enthusiastic, experienced, and success-driven Collections professional who enjoys negotiating, problem solving, and providing excellent customer service, we have a unique opportunity to join a team dedicated to helping homeowners understand the benefits of paying down their debts and assisting them in creating reasonable ways to achieve their goals. A role you will love As a Collections Specialist you'll spend the first five weeks of your career learning how to use our systems to provide excellent customer service. Training will be held M - F from 8am-5pm. Our training is robust because the needs of our customers can be complex, so attention to detail is key and dependability is critical during this time. Following training you'll have a set schedule Monday through Friday between the hours of 8am and 8pm. From there you'll become an expert in Collections. Previous collection experience is required and the ability to learn how to flawlessly navigate our systems while engaging the customer is a must. Rewards as unique as you At Computershare we know that happy employees' equal happy customers. We give a lot because we ask a lot. As a Collections Specialist you'll be rewarded with a competitive compensation package, as well as health and wellbeing rewards that can be tailored to support you and your family.
Start date is March 13th
Hourly wage of $17.50 to $21.50 based on years of experience
A generous incentive plan where the average additional earning is between $1200 - $1400 per month
$1500 sign on bonus given at 6 months of employment
10 paid Holidays and 3 weeks PTO
Health Benefits starting April 1st
Computer equipment shipped directly to you so you're set up for success on day one!
We're looking for Collectors who bring a real passion for helping people and can provide strategic resolutions and top-tier customer service to our clients. Some of your key responsibilities will include:
Making outbound collection calls and receiving inbound calls from customers on past due accounts
Identifying payment problems and solutions
Asking appropriate fact-finding questions and providing accurate company information
Following basic call script and adhering to all company policies and procedures
Following through on commitments made to the customer
What will you bring to the role?
Previous experience in collections - required
Reside in the Phoenix AZ metropolitan area - required
High school diploma or general education degree (GED) - required
10 Mbps of high-speed internet connectivity - required
Previous Collections experience- preferred
Dedicated personal landline or cell phone for usage during hours of operation - required
Mortgage Loan Servicing experience - preferred
Previous experience in customer service and/or sales - preferred
Call Center experience - required
A company to be proud of Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. Rewards designed for you Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. Save for Your Future. We will support you along your retirement savings journey. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops. Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. Rewards. $17.50 a generous commission plan A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Covid-secure We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees. We will let you know if there are applicable state and local laws on vaccination and/or testing. In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.