The Home Services Third Party Logistics (3PL) Manager is responsible for driving home channel fulfillment consistency, efficiency and quality of work completed by third-party partners in their assigned area. This role validates that direct employees are conducting regular in-person oversight and fulfilling their scopes of work and directives in support of business needs.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Validate that third-party partners are meeting or exceeding expected service level agreements (SLA).
In the event SLAs are not being met, oversees action plans to overcome performance gaps.
Conduct regular reviews with employees to develop them and close performance gaps.
Develops area and individual action plans to overcome performance gaps
Contributes and develops an effective team environment that drives employee engagement and performance.
Helps attract high-quality and diverse talent to meet both immediate and long-term needs,
Creates consistency in service execution, ultimately protecting and growing the brand.
Maintains and owns pertinent partnerships to drive business results and improve the client experience.
Partners with sales partners to ensure services solutions are sold right the first time.
Collaborates with third-party providers to meet or exceed productivity, client satisfactions, and business goals.
**This role is on site, which means you would be required to work at the Phoenix, AZ DDC or San Diego, CA delivery pad. This leader manages 2 teams in different cities, travel 3 weeks a quarter to Phoenix, AZ or San Diego CA and manage the other team remote.**
4 years of services, retail, or related experience
2 years of consumer electronics or appliances industry experience
Strong written, verbal, presentation, and facilitation-related communication skills
1 year of experience managing a remote workforce
5 years of progressive services, retail, or related experience
3 years of retail management experience
1 year management or leadership experience
Experience in a large global consumer-oriented business in the retail industry and/or a multi-channel, multi-brand business