Service Product Manager at Mitsubishi Electric Power Products, Inc.

Posted in Other 9 days ago.

Location: Pittsburgh, Pennsylvania





Job Description:

POSITION SUMMARY



MEPPI is looking for a Service Product Manager to manage, lead and develop the service portfolios for the Service Center of Excellence. In this role you will lead the development and implementation of short-term and long-term Services portfolio strategies as well as identify priority service offerings and develop plans for achieving a complete portfolio vision.

ESSENTIAL FUNCTIONS



  • Research and analyze new opportunities for service offerings and compile requirements for services program development initiatives.

  • Identify and establish relationships with customers to better understand their needs and recommend new and expanded service offerings designed to meet those needs.

  • Continually monitor the Services portfolio to identify gaps and overlaps to make recommendations and refinements to the service offerings.

  • Lead project teams to plan, develop, launch and promote new service program offerings.

  • Gather, utilize and distribute market intelligence, competitive analytics, sales feedback and customer feedback. Perform market research to benchmark competitor capabilities, products and pricing.

  • Assess future technology that can be applied to differentiate the service program offerings.

  • Research and recommend tools and process capabilities that support increased customer satisfaction, digitalization and operational efficiency improvement.

  • Identify, develop and manage a portfolio of strategic supplier agreements and relationships for new and existing programs.

  • Lead the build-out of services marketing tools while collaborating with Divisions on their specific marketing needs.

  • Consult, coach and provide services subject matter expertise to Divisions. Support the training of sales and services personnel.

  • Further the goals and positive, professional image of the Division by conducting business with outside contacts and other MEPPI divisions in a timely and cooperative manner.


QUALIFICATIONS



  • Bachelor�s degree in Marketing, Business, Engineering, or related field with a minimum of 7 years of experience in industrial equipment services and 3 years of experience in services product management, or equivalent education and experience.

  • Experience with developing and implementing new industrial equipment service offerings.

  • Advanced knowledge related to servicing and repair of infrastructure capital equipment.

  • Advanced interpersonal, communication skills, and presentation skills required to communicate with employees and customers.

  • Advanced analytical and problem-solving skills.

  • Ability to manage and motivate cross-functional teams and influence organizational change.

  • Ability to manage multiple priorities and adapt to change within a fast-paced business environment

  • Advanced computer skills with emphasis on Microsoft Office products and service management software tools.


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