MEPPI is looking for a Service Product Manager to manage, lead and develop the service portfolios for the Service Center of Excellence. In this role you will lead the development and implementation of short-term and long-term Services portfolio strategies as well as identify priority service offerings and develop plans for achieving a complete portfolio vision.
Research and analyze new opportunities for service offerings and compile requirements for services program development initiatives.
Identify and establish relationships with customers to better understand their needs and recommend new and expanded service offerings designed to meet those needs.
Continually monitor the Services portfolio to identify gaps and overlaps to make recommendations and refinements to the service offerings.
Lead project teams to plan, develop, launch and promote new service program offerings.
Gather, utilize and distribute market intelligence, competitive analytics, sales feedback and customer feedback. Perform market research to benchmark competitor capabilities, products and pricing.
Assess future technology that can be applied to differentiate the service program offerings.
Research and recommend tools and process capabilities that support increased customer satisfaction, digitalization and operational efficiency improvement.
Identify, develop and manage a portfolio of strategic supplier agreements and relationships for new and existing programs.
Lead the build-out of services marketing tools while collaborating with Divisions on their specific marketing needs.
Consult, coach and provide services subject matter expertise to Divisions. Support the training of sales and services personnel.
Further the goals and positive, professional image of the Division by conducting business with outside contacts and other MEPPI divisions in a timely and cooperative manner.
Bachelor�s degree in Marketing, Business, Engineering, or related field with a minimum of 7 years of experience in industrial equipment services and 3 years of experience in services product management, or equivalent education and experience.
Experience with developing and implementing new industrial equipment service offerings.
Advanced knowledge related to servicing and repair of infrastructure capital equipment.
Advanced interpersonal, communication skills, and presentation skills required to communicate with employees and customers.
Advanced analytical and problem-solving skills.
Ability to manage and motivate cross-functional teams and influence organizational change.
Ability to manage multiple priorities and adapt to change within a fast-paced business environment
Advanced computer skills with emphasis on Microsoft Office products and service management software tools.