Client Delivery Project Lead at MMC

Posted in Other 10 days ago.

Location: Franklin, Massachusetts

Job Description:

The Client Delivery team prides itself on being a strategic thought leader that handles client relationships with the utmost professionalism. As the Client Delivery Project Lead, you will assume responsibility for the management, coordination and completion of Health & Benefit Administration projects within Mercer Marketplace.

What can you expect?

  • Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log

  • Analyzes and proposes updates, enhancements and/or possible solutions for open issues with business partners and senior leadership

  • Manages Open Enrollment as well as open project work to track stage of project, identify/work outstanding items,and ensuring that the project is completed on time, within budget, and to a high level of client satisfaction

  • Accountable for and maintains all client specific documentation; including gathering updating requirements, obtaining client sign off and storing according to Mercer standards and protocols

  • Perform analysis of the business requirement and develop functional requirements and/or use cases for the assigned area of the system

  • Provide input into the development of work efforts in support of proposed system changes

What is in it for you?

  • We are the global leader in health and benefits. We deliver innovative solutions that address the health and wellness needs of our clients and their employees

  • Work for a global company that embraces cultural diversity

  • Excellent growth/advancement opportunity

  • Help support diverse populations through the development of meaningful programs

We will count on you to:

  • Develop and maintain detailed, robust, high-quality risk plan and project plan including resources, scope, schedule, cost, assumptions, dependencies, etc., keeping plans updated through the project lifecycle

  • Negotiates resource requirements with responsible management when faced with conflicts in priorities

  • Undertakes and leads regular work streams and project meetings, documenting and following up on actions and risks identified from the meetings

  • Collaborate with the internal teams and the end clients to create and maintain all necessary requirements documents, use cases, and requirements traceability matrices

What you need to have:

  • 5+ years in specific domains of HR administration (Healthcare & Group Benefits) is preferred

  • Ability to prioritize and manage multiple projects simultaneously

  • Proficient with Microsoft Project, Excel, and Word

  • Strong oral and written communication skills

  • Ability to work well under pressure, juggle multiple tasks, and work efficiently against tight deadlines

What makes you stand out?

  • Demonstrated analytical ability and problem-solving capabilities

  • Exceptional interpersonal, organizational, and time management skills

  • Conduct requirement walkthroughs and peer reviews following procedures and guidelines

  • Ability to Communicate and collaborate effectively with internal and external teams to meet client needs and expectations

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

The applicable base salary range for this role is $86,400 to $172,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
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