Family Partner Coordinator at Alliance Health

Posted in Health Care 8 days ago.

Type: Full-Time
Location: Morrisville, North Carolina

Job Description:

The Family Partner Coordinator works to support local care management efforts through a combination of activities with various public and private agencies, developing processes and agreements to address critical community needs of individuals enrolled with Alliance, and fostering relationships and partnerships to aid in the identification and referral of individuals that meet special needs or high-risk criteria.

This position will require extensive travel to members we serve in Wake, Durham, and Johnson counties.

Responsibilities & Duties

Facilitate the process to link individuals and families to services and supports

  • Facilitate the process to connect individuals and families to the Provider community that includes educating about consumer choice, person-center-planning, cultural competence and available resources

  • Assist families in linking and advocating for appropriate services, in and out of traditional system

  • Make referrals for families through NCCARES 36

Build partnership to support a system approach for services and supports

  • Represent Alliance in System of Care activities to ensure an integrated System of Care approach for child and adult service system

  • Build partnerships with public and private mental health agencies, child serving agencies, and community partners to value and invest in family involvement activities

Provide consultation on building family driven practices

  • Educate, provide technical assistance service in a consultative capacity to agencies and partners regarding the availability of local services, methods for accessing services, the provider network, mental health reform and the System of Care

  • Work with provider agencies to ensure the occurrence of and fidelity to Child and Family Team and provide technical assistance as needed

  • Develop and provide ongoing training and technical assistance to build family leadership, family and professional partnerships, and implement family driven practices

  • Develop in-depth knowledge of various community systems and provides consultation and technical assistance to MCO clinical departments regarding available resources

  • Provide leadership and guidance to MCO concerning family voice in decision making, developing and enhancing family involvement and the role of Family Partner

Minimum Requirements

Education & Experience

Bachelor’s degree and at least three (3) years of progressive experience in the field of Health Care or Human Services.  

Special Requirements

Must be a parent or caregiver of an individual who has/have received services from the one or more of the System of Care community’s child serving agencies.  

Must have National Certification in Family Peer Support within one year of hire date.

Knowledge, Skills, & Abilities

  • General knowledge of behavioral health and intellectual/developmental disabilities

  • Knowledge of the primary purpose and functions of community agencies

  • Knowledge of community services & supports

  • Exceptional interpersonal skills

  • Highly effective communication skills

  • Problem solving and conflict resolution skills

  • Willingness to become proficient in all disability areas, including areas where co-occurring illnesses exist

  • Ability to make prompt independent decisions based upon relevant facts

Salary Range




  • Bachelors or better in Human Services



  • Communication

  • Conflict Resolution

  • Interpersonal Skills

  • Microsoft Office

  • Problem Solving

See job description

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