The Family Partner Coordinator works to support local care management efforts through a combination of activities with various public and private agencies, developing processes and agreements to address critical community needs of individuals enrolled with Alliance, and fostering relationships and partnerships to aid in the identification and referral of individuals that meet special needs or high-risk criteria.
This position will require extensive travel to members we serve in Wake, Durham, and Johnson counties.
Responsibilities & Duties
Facilitate the process to link individuals and families to services and supports
Facilitate the process to connect individuals and families to the Provider community that includes educating about consumer choice, person-center-planning, cultural competence and available resources
Assist families in linking and advocating for appropriate services, in and out of traditional system
Make referrals for families through NCCARES 36
Build partnership to support a system approach for services and supports
Represent Alliance in System of Care activities to ensure an integrated System of Care approach for child and adult service system
Build partnerships with public and private mental health agencies, child serving agencies, and community partners to value and invest in family involvement activities
Provide consultation on building family driven practices
Educate, provide technical assistance service in a consultative capacity to agencies and partners regarding the availability of local services, methods for accessing services, the provider network, mental health reform and the System of Care
Work with provider agencies to ensure the occurrence of and fidelity to Child and Family Team and provide technical assistance as needed
Develop and provide ongoing training and technical assistance to build family leadership, family and professional partnerships, and implement family driven practices
Develop in-depth knowledge of various community systems and provides consultation and technical assistance to MCO clinical departments regarding available resources
Provide leadership and guidance to MCO concerning family voice in decision making, developing and enhancing family involvement and the role of Family Partner
Minimum Requirements
Education & Experience
Bachelor’s degree and at least three (3) years of progressive experience in the field of Health Care or Human Services.
Special Requirements
Must be a parent or caregiver of an individual who has/have received services from the one or more of the System of Care community’s child serving agencies.
Must have National Certification in Family Peer Support within one year of hire date.
Knowledge, Skills, & Abilities
General knowledge of behavioral health and intellectual/developmental disabilities
Knowledge of the primary purpose and functions of community agencies
Knowledge of community services & supports
Exceptional interpersonal skills
Highly effective communication skills
Problem solving and conflict resolution skills
Willingness to become proficient in all disability areas, including areas where co-occurring illnesses exist
Ability to make prompt independent decisions based upon relevant facts
