Workflow Management Staff (ADMIV.2) (Government) at AT&T

Posted in Other 10 days ago.

Type: Full-time
Location: Chantilly, Virginia

Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Document Management professional to support the Defense and National Security sector.

The job duties of the [enter position title] are as follows:
  • Workflow Management (WfM) develops diagrams and documents repeatable processes for the program.
  • WfM meets with the SMEs, then documents detailed steps for each task activity.
  • WfM acts as the Service Manager for the ServiceNow tool and manages & updates the service catalog and develops service requirements packages for standard service offerings.
  • WfM monitors fulfillment, identifies discrepancies or breaks in the workflows that impact service delivery times.
  • WfM submits incidents (INC) for issues and works with SMEs to gather requirements to submit requests for enhancements (ENHC) to the developer team. Tracks INCs and ENHCs to resolution/completion and briefs leaders of status.
  • Facilitates TEMs with stakeholders.
  • Develop workflow process materials in support of Information Technology Service Management.
  • Participate in technical exchange meetings, facilitate and perform special projects.
  • Facilitate service management sessions with Operations, Engineering SMEs, integrators and developers.
  • Perform daily review activities of the SNOW modules/platform and support new releases to ensure request fulfillment integrity
  • Follow customer and company guidelines and policies to produce, validate and improve information accuracy.
  • Identify program needs and nominate workflows for development.
  • Use ITIL framework methods to produce, maintain and improve technical process materials.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a Doctorate and 0 years of experience OR Masters and 0 years, Bachelors and 1 years, Associates and 3 years, or HS and 5 years
  • A solid understanding of ITSM processes.
  • Experience and knowledge supporting technical program.
  • Able to develop presentations and propose ideas effectively to team members at all levels with varying levels of technical expertise.
  • Excellent verbal/written communication, collaboration, analytical and presentation skills.
  • Active participant in the development of strategic initiatives.
  • Ability to work independently and within a larger group of engineers.

Desired Qualifications:
  • Working experience with Workflow and Approval configuration.
  • Experience working with ServiceNow components such as Service Catalog, Fulfillment Portal, Change/Incident/Problem Management, Asset Management and Knowledge management.
  • Solid understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes.

Ready to join our team? Apply Today!

Our Workflow Management Staff earns between 79,300 - 130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
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