Title Branch Manager Job Category: General Management Job Requisition: BRANC001084 Posted: January 13, 2023 Full-Time
Whether you are a warehouse beginner or an expert there is a place for you at MFCP! Join a rapidly growing & family-oriented company with plenty of room to grow your career. We provide training and pay progression plans, generous educational reimbursement, plenty of paid time-off and competitive retirement and medical benefits.
Earn extra bonuses in your first year with MFCP!
Become part of our dedicated team and take advantage of all that Motion and Flow Controls Products has to offer:
Working schedules – steady, reliable, and flexible work hours
Competitive wages – a consistent paycheck, quarterly bonus, and pay progression plans
Growth opportunities – on-the-job training and career advancement
Benefits – healthcare, paid time-off, and competitive retirement plan
Incentive Programs – new hire retention bonus and employee referral program
A safe working environment – adhering to all current OSHA safety requirements
Position Summary: The Branch Manager is responsible for oversight of all aspects of customer service for both inside, outside and retail sales, and oversees all aspects of inventory control and warehouse operations in a friendly, fast-paced team environment.
Hire and manage, coach, mentor, train, and support all direct reports, Territory Sales Managers, Inside Sales Associates, as well as oversee Parker Store and warehouse manager and staff.
Manage all aspects of EBITDA performance to company requirements.
Coordinate sales team to collaborate with Product Managers for technical support and specialty projects where needed.
Manage margins and costs to achieve net profitability goals
Provide user support and solutions for our ERP system (Prophet 21)
Report business progress, identify needs and concerns to executive team and participate in executive meetings
Develop and implement programs to meet customer requirements
Assist in managing supplier relationships
Ensure that the highest level of customer service and ethics are followed
Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
Generate and maintain accurate required documentation, including quotations
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Promote employee teamwork and motivation, including employee recognition
Encourage positive thinking approaches to problem solving
Conduct Annual performance reviews, maintain appropriate personnel records
Address and resolve personnel issues
Develop ideas that help MFCP improve customer service, systems and procedures
Maintain a safe, clean and organized work area
Champion implementation of MFCP programs and policies
Insure compliance with all company rules, policies and procedures
Adhere to strict Safety Guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Bachelor's degree or equivalent experience required
Experience or education in business administration is desired
Excellent written & oral communication and strong relationship building skills required
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus
Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner whom can assimilate product knowledge and skills as they are presented
Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus
Maintain regular and punctual attendance.
As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions.
Must be able to work with a wide variety of people and personalities.
Valid driver’s license and acceptable driving record, in accordance with company guidelines.
Physical Demands and Work Environment:
Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed. Work environment may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.
Based on Experience
Along with a competitive salary, MFCP offers attractive benefits, including: Medical, Dental, Vision, 401(k) Investment Plan and Life Insurance, and PTO.
Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law."