Customer Maintenance Administrator at Advanced Drainage Systems

Posted in Other 8 days ago.

Location: Hilliard, Ohio

Job Description:
Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Customer Maintenance Administrator


Job ID: 2023-13983
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service
Advanced Drainage Systems


At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at


The Customer Maintenance Administrator provides a central point of customer set-up and ongoing customer maintenance for ADS. This position will be responsible for managing the customer maintenance program. This person is recognized as a leader and provides benchmark service and support to the Customer Service Team.

The responsibilities of this position include, but are not limited to:

  • Manage the customer maintenance program
  • Generate daily, weekly, and monthly reports to capture accurate information.
  • Responsible for the creation and ongoing Customer Master Records including Accounts Receivable details, addresses, contacts, phone/fax, email, etc…in Oracle applications.
  • Communicate with manager on process and procedure recommendations and consult for approval.
  • Liaison with other departments such as Accounts Receivable and Sales to maintain the Customer Master data accurate and up-to-date.
  • Maintain confidentiality of all trade secrets and other company/customer information.
  • Manage customer data in Oracle application for duplicates, inactive customers, and other invalid records.
  • Follow all company procedures and policy.
  • Responsible for the periodic cleanup of duplicates and other maintenance activities.
  • Adhere to ADS guiding principles of honesty, professionalism, and core values.
  • Ensure required policies are adopted and implemented.
  • Build and strengthen the customer service team by instilling and living ADS Core Values.
  • Develop and implement operating standards and procedures for Sales and Customer Service to follow.
  • Manage Customer Data and act as point contact for all Customer Master questions/updates for the entire organization.

Job Skills:

This position should possess the following skills/knowledge:

  • Strong Verbal & Written communication
  • Leadership skills
  • Strong Math/analytical skills
  • Ability to communicate with a variety of levels within the organization
  • Superior knowledge of Microsoft
  • Superior Oracle system knowledge

Educational Requirements:

  • Bachelor’s Degree preferred

Preferred Experience:

  • Administrative

Physical Requirements:

  • Ability to sit for long periods


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