Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

**This is a REMOTE opportunity**

Job Summary

Act as subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, researches and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.

Essential Functions

• Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
• Coordinates and drives compliance with change control policies and processes across all products
• Participates in product maintenance activities
• Provides production support for internal and client use of the product
• Facilitates client case management across functional teams for product
• Interacts with Business Analysts during the software build or configuration and testing process and development teams for issue resolution and enhancement requests
• Performs technical application configuration and configure /run reports at user request; Researches product behavior
• Designs and/or executes unit, system and integration test plans for new developments/releases/reports
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
• Identifies the common causes of defects, prioritize them and systematically remove them
• Coordinates maintenance events
• Leads the process of proposing solutions to client requirements/problems, identifying dependencies and communicates the risks
• Leads the account delivery for a workstream- clinical, custom services, integration
• Support encounter data reporting processes for EDPS and EDGE server, including tracking, reporting, and resolving rejection
• Conducts gap analysis and data validation, identifying possible issues in data submission and determining financial impact.
• Analyzes and reconciles claims and encounter data which will include 837 EDI encounter files for EDPS and XML files Edge Server submission files
• Perform research in the encounter management system and liaison with the CSSC Helpdesk for exception resolution
• Perform ACA and MA Submissions for Clients

Job Requirements

• Bachelor's Degree (Preferred)
• 4-7 years relevant work experience (Preferred)
• 5 10 years extensive experience in technical support, analysis, project management, or related functions (Required)
• Compliance with L1 internal certification program (Required)
• SQL Experience is preferred
• Up to 5% travel may be required

Knowledge, Skills and Abilities

• Displays advanced level knowledge of the following: Allscripts Solutions, supported applications and knowledge of Allscripts clients and familiarity with the healthcare industry in general Software support experience demonstrating troubleshooting / analytical skills Software development life cycle Configuring and using one or more applications or components Project Management May be involved in multiple domains and products, as well as building cross-functional approach; Amazon Redshift, PostgreSQL, CognitiPro experience is a plus for data analysis and querying

Compliance

Job responsibilities include fostering the Companys compliance with all applicable laws and regulations, adherence to the Code of Conduct and Compliance Program requirements, policies and procedures. Compliance is everyones responsibility.

#LI-VER

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity!

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