Processes various financial transactions and sells financial products and services. Strive to retain present clients and develop new business by extending high quality and efficient service. Be alert to needs of customers to suggest additional services or products by performing the following duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
Represent Sterling Bank personably, efficiently and tactfully while in contact with the public either fact-to-face or by telephone.
Greet customers and thank them as they leave. Cross-sells bank products and services including loan and investment referrals.
Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing.
Balances and verifies cash daily including ATM transaction entries.
Understands and complies with bank policies and procedures.
Assists customers with questions and concerns on accounts.
Assists other Customer Service Representatives with balancing, solving problems as needed.
May order daily supply of cash, and count incoming cash.
Monitor branch for clean, orderly appearance.
Assists branch operations in implementing new policies and procedures in the branch system.
Maintains good attendance record and arrives to work in a timely fashion.
Must be able to work Saturdays.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES None
The position pays $22 to $24 per hour, depending on experience.
An EOE employer, including disability/vets
Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
POSITION REQUIREMENTS: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and a minimum of one year Customer Service experience and/or training; or equivalent combination of education and experience. Candidates must be able to work Saturdays, Requires good cash handling ability, capable of handling multiple projects effectively, customer service skills and must be computer literate.
REQ NUMBER: RET-23-00007
LOCATION: Taraval Branch
ABOUT THE ORGANIZATION: Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.
EOE STATEMENT: Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.