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Client Service Specialist at Beauty Brands

Posted in Entertainment/Gaming/Casino 30+ days ago.

Type: Part-Time
Location: Shawnee, Kansas





Job Description:

Beauty Brands, based in Kansas City, was founded in 1995 on the idea of providing a one-stop total beauty destination. We’re a team of committed, creative thinkers and problem solvers, dedicated to making a beautiful difference in the lives of all we touch. Each Beauty Brands location offers more than 200 professional haircare brands, as well as makeup, skincare, bath and body, nailcare, and a full-service salon & spa experience.

WHO WE ARE
Beauty Brands, based in Kansas City, was founded in 1995 on the idea of providing a one-stop total beauty destination. We’re a team of committed, creative thinkers and problem solvers, dedicated to making a beautiful difference in the lives of all we touch. Each Beauty Brands location offers more than 200 professional haircare brands, as well as makeup, skincare, bath and body, nailcare, and a full-service salon & spa experience. 

Duties and Responsibilities


  • Create a GLAMOUR Experience for every customer


  • Welcome all customers entering the store with the appropriate Beauty Brands greeting.

  • Promote the Take Ten program with every customer.

  • Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.

  • Follow company policies

  • Meet attendance, punctuality, and required work guidelines.

  • Perform store operations procedures with accuracy.

  • Complete all required projects (as assigned by management) on time and with accuracy.

  • Support an accurate inventory process.

  • Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.

  • Answer the phone with the Beauty Brands greeting by the third ring.

  • Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.

  • Attend a required number of Education classes (as directed by manager).

  • Ensure that store safety and security measures are being followed.

  • Attend scheduled store meetings.

  • Follow the client experience guidelines, as it applies to the position.

Prerequisites


  • Strong customer service, communication, and interpersonal skills

  • Demonstrated record of  punctuality, attendance, teamwork, and ability to follow company policies

Physical Job Requirements


  • Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.

  • Product receiving and preparation - opening and lifting boxes; carrying products.

  • Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.

  • Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.





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