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Community Manager at Gartner, Inc.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Irving, Texas

Job Description:

About the role:

This is a unique opportunity to join our Gartner Peer Connect team in the Global Product Management organization. Gartner Peer Connect is the world's most influential network of business leaders exclusively for Gartner end-user clients where they can discuss key issues and critical business decisions.

Product Operations Specialist consistently drive client visits, participation and engagement within Peer Connect, ensuring a valuable experience where clients can learn from each other and get answers to their questions in an online community. A successful candidate will have a deep understanding of both product and client management along with excellent content creation & communication skills.

What you will do:

  • Gain clients' trust as the Gartner presence in the online community. Encourage clients to visit, contribute posts and share content through proactive outreach.
  • Moderate forum posts, questions and answers to ensure valuable client interactions.
  • Create customer journey roadmap to understand client behavior.
  • Facilitate networking within the community to drive engagement and further conversations.
  • Analyze metrics regularly to identify patterns, trends and monitor forum health.
  • Develop campaigns and promotions to drive registration and participation.
  • Foster relationships with contributors and superusers to gain trust and increase contribution.
  • Interview clients regularly to understand product feedback and ideas for improvement.
  • Acts as the point of contact with sales, service and research for the community that they manage.
  • Manage internal stakeholders (in Product Management, Engineering, Research, Services) and align business objectives through client engagement.
  • Mentor junior associates in the team.
What you will need:

  • 2-3 years of experience in a Product, Content, Research, Marketing or Community team
  • Strong problem solving, research & content creation skills
  • Proficient in Excel and PowerPoint to prepare and present reports/analyses
  • Very Strong Oral & Written Communication skills
  • Strong interpersonal and relationship building skills
  • Bachelor's degree (Engineering or Business Studies or Economic/English Hons preferred) + MBA (IT, Ops or Marketing) (preferred)
What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities
Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .
Job Requisition ID:68054
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